Activate your iOS device Skip Navigation

Activate your
iOS
device

Your device is ready to be activated when you receive an activation email from your administrator.
The activation email includes the information that you need to activate your device. If your activation password has already expired, create a new password in
BlackBerry UEM Self-Service
or contact your administrator.
If you received an activation
QR Code
in the activation email, you can use it to activate your device. When you activate a device with a
QR Code
, you don't need to type any information.
If you received instructions from your administrator about using your enterprise credentials, you are redirected to your organization's sign-in page to activate the device.
If Lockdown Mode is enabled on your device (
iOS
and
iPadOS
16 or later), you must disable it to activate the device. Lockdown Mode prevents the installation of configuration profiles which are required for activation. If necessary, you can enable Lockdown Mode after activation.
  1. Install the
    BlackBerry UEM Client
    from the
    App Store
    . If
    UEM Client
    was installed as part of a device data transfer (for example, back up and restore to a new device), reinstall it and proceed with a new activation.
  2. Open the
    UEM Client
    .
  3. Read and accept the license agreement.
  4. Do one of the following:
    Task
    Steps
    Use a
    QR Code
    to activate your device
    1. Tap the QR code icon
      Scan QR Code
      .
    2. Scan the
      QR Code
      in the activation email.
    Use your enterprise credentials to activate the device
    1. Tap
      Sign In with your organization account if instructed by your administrator
      .
    2. Type your work email address. This is the email address where you received the activation email. Tap
      Next
      .
    3. Type your username and tap
      Next
      . You are redirected to your organization's sign-in page.
    4. Log in using your credentials.
    Manually activate your device
    1. Type your work email address. This is the email address where you received the activation email. Tap
      Go
      .
    2. If necessary, type the server address found in your email and tap
      Activate my Device
      .
    3. Type your activation password and tap
      Activate My Device
      . If your activation password is expired, create a new password in
      BlackBerry UEM Self-Service
      or contact your administrator.
  5. Tap
    Allow
    to allow the
    UEM Client
    to send you notifications. Choosing
    Don't Allow
    prevents the device from activating completely.
  6. When you are prompted to install a certificate, tap
    OK
    .
  7. When you are prompted to download the configuration profile, tap
    Allow
    .
  8. After the download is complete, open
    Settings
    .
  9. Tap
    General
    and navigate to
    Profiles and Device Management
    .
  10. To install the profile, tap
    UEM Profile
    and follow the instructions on the screen.
  11. After the installation is complete, return to the
    BlackBerry UEM Client
    app to complete the activation.
  12. Optionally, if your administrator has set up
    Microsoft Azure
    conditional access, do one of the following:
    Task
    Steps
    Install the
    Microsoft
    Authenticator app on your device, and sign into
    Microsoft Azure
    1. On the
      Microsoft
      Online Device registration screen, tap
      Continue
      .
    2. Sign in with your
      Microsoft Azure
      credentials.
    3. On the
      Help us keep your device secure
      screen, you must download the
      Microsoft
      Authenticator app. Tap
      Get the app
      .
    4. In the app store, tap
      Install
      .
    5. When prompted to allow diagnostics collection, tap
      OK
      .
    6. Sign in with your
      Microsoft Azure
      credentials.
    7. Tap
      Register
      .
    Sign into
    Microsoft Azure
    1. On the
      Microsoft
      Online Device registration screen, tap
      Continue
      .
    2. Tap on your account.
    3. Sign in with your
      Microsoft Azure
      credentials.
    4. On the
      Help us keep your device secure
      screen, tap
      Register
      .
    5. Tap
      Open
      to view the
      UEM Client
      compliance screen.
  13. If you are prompted, follow the instructions on the screen to install work apps on your device.
To verify that the activation process completed successfully, perform one of the following actions:
  • In the
    UEM Client
    , tap
    About
    . In the
    Activated Device
    section, verify that the device information and the activation time stamp are present.
  • In the
    BlackBerry UEM Self-Service
    console, verify that your device is listed as an activated device. It can take up to two minutes for the status to update after you activate the device.