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  3. BlackBerry Work, Notes, and Tasks Administration Guide for BlackBerry UEM
  4. Managing BlackBerry Work
  5. Steps to configure email notifications for BlackBerry Work
  6. Configure email notifications for BlackBerry Work

Configure email notifications for
BlackBerry Work

BEMS
 Cloud accepts push registration requests from devices, such as
iOS
 and
Android
, and then communicates with the on-premises
Microsoft Exchange Server
 or
Microsoft Office 365
 server to check the user's mailbox for changes. When you specify the on-premises
Microsoft Exchange Server
 or
Microsoft Office 365
 server information, you specify the settings to create the
BEMS
 Cloud tenant for your organization.
When the tenant is created, the following services are automatically enabled:
  • BlackBerry Directory Lookup
    : This service allows users to look up other users by first name, last name, and associated photo or avatar from the company directory.
  • BlackBerry
     Follow-Me: This feature supports the
    BlackBerry Dynamics Launcher
     on
    BlackBerry Work
    .
A hybrid modern authentication environment (for example, on-premises
Microsoft Exchange Server
 and
Microsoft Office 365
), allows the on-premises
Microsoft Exchange Server
 to use a more secure user authentication and authorization by consuming OAuth access tokens obtained from the cloud. For more information on how to configure an on-premises
Microsoft Exchange Server
 to use hybrid modern authentication, see How to configure Exchange Server on-premises to use Hybrid Modern Authentication.
Verify that you have the following information and completed the appropriate tasks.
  1. In the management console, click
    Settings > BlackBerry Dynamics > Email notifications
    .
  2. In the
    Authentication type
     section, select an authentication type based on your environment and complete the associated tasks to allow
    BEMS
     to communicate with the
    Microsoft Exchange Server
     or
    Microsoft Office 365
    :
    Authentication type
    Description
    Steps
    Credential
    This option uses a defined
    BEMS
     username and password to authenticate to the
    Microsoft Exchange Server
     or
    Microsoft Office 365
     using Basic Authentication.
    1. In the
      Service account username
       field, enter the username of the
      BEMS
       service account.
      • For
        Microsoft Office 365
        , enter the service account's User Principal Name (UPN).
      • For on-premises
        Microsoft Exchange Server
        , use the format <
        domain
        >\<
        username
        >.
    2. In the
      Service account password
       field, enter the password for the service account.
    Client Certificate
    This option uses a client certificate to allow the
    BEMS
     service account to authenticate to the
    Microsoft Exchange Server
     or
    Microsoft Office 365
    .
    1. Beside the
      Certificate file (.pfx)
       field, click
      Browse
      . Navigate to and select the client certificate file.
    2. In the
      Password
       field, enter the password for the client certificate.
    Passive authentication
    This option uses an identity provider (IDP) to authenticate the user and provide
    BEMS
     with OAuth tokens to authenticate to
    Microsoft Office 365
    .
    In a hybrid environment, authenticates to on-premises
    Microsoft Exchange Server
    *
    .
    1. In the
      Authentication Authority
       field, enter the Authentication Server URL that
      BEMS
       accesses and retrieves the OAuth token for authentication with
      Microsoft Office 365
       (for example, https://login.microsoftonline.com/common).
    2. In the
      Client Application ID
       field, enter the
      Entra
       app ID for the credential authentication. For instructions, see Obtain an Entra app ID for BEMS with credential or passive authentication .
    3. In the
      Server Name
       field, enter the FQDN of the
      Microsoft Office 365
       server. By default, the the server name is https://outlook.office365.com.
    4. The
      Redirect URI
       field displays the URL that the IDP redirects the administrator to when the client app ID is authorized and the authentication tokens are provided. This field is prepopulated with the partition information and can't be modified.
    5. Click
      Login
      .
    6. Enter the credentials for the service account.
    7. Click
      OK
       to acknowledge that the authentication tokens were obtained.
    8. Important:
      BEMS
       Cloud doesn't automatically refresh the OAuth tokens. Repeat steps e to g to refresh the OAuth tokens. The tokens expiration time depends on your tenant policy (by default, the token expiration is 90 days). When the OAuth tokens expire, email notifications on the users' devices stop. The OAuth token expiration is displayed after you login to the IDP.
  3. If you connect to a
    Microsoft Office 365
     environment, do the following to enable modern authentication:
    1. Select the
      Enable Modern Authentication
       check box.
    2. In the
      Authentication authority
       field, enter the Authentication Server URL that
      BEMS
       accesses to retrieve the OAuth token for authentication with
      Microsoft Office 365
       (for example, https://login.microsoftonline.com/
      tenantname
       or https://login.microsoftonline.com/
      tenantid
      ).
    3. In the
      Client application ID
       field, enter one of the following
      Entra
       app IDs depending on the authentication type you selected. Do one of the following to obtain an
      Entra
       app ID:
    4. In the
      Server name
       field, enter the FQDN of the
      Microsoft Office 365
       server (for example, https://outlook.office365.com).
    5. Optionally, select the
      Use credentials if modern authentication fails
       check box to allow
      BEMS
       to communicate with
      Microsoft Office 365
       in the event that
      BEMS
       can't access the modern authentication source. When you select this check box, you must provide the
      BEMS
       service account credentials.
      When you configure modern authentication, all nodes use the specified configuration.
  4. In the
    Service account username
     field, enter the username that is used to log in to the
    Microsoft Exchange Server
     or
    Microsoft Office 365
     server. The username must be in one of the following formats:
    • If your environment uses an on-premises
      Microsoft Exchange Server
      , use <
      Domain
      >\<
      Username
      > or UPN.
    • If your environment uses
      Microsoft Office 365
      , use <
      username
      >@<
      domain
      >.com.
  5. In the
    Service account password
     field, enter the password for the service account username you provided.
  6. Optionally, in the
    Autodiscover URL override
     field, enter the Autodiscover URL to allow
    BEMS
     to obtain user information from the
    Microsoft Exchange Server
     or
    Microsoft Office 365
     server when it discovers users for
    BlackBerry Push Notifications
    .
    If you don't enter a URL,
    BEMS
     uses Autodiscover to locate the
    Microsoft Exchange Server
     or
    Microsoft Office 365
     server to obtain user information.
  7. Select the
    Allow HTTP redirection and DNS SRV record
     check box to allow HTTP Redirection and DNS SRV lookups for retrieving the Autodiscover URL when discovering users for
    BlackBerry Push Notifications
    . By default, this feature is enabled.
  8. Select the
    Use BlackBerry Connectivity Node route
     to allow
    BEMS
     Cloud to connect to the
    Microsoft Exchange Server
     or
    Microsoft Office 365
     using the corporate network rather than using a direct connection from the
    BlackBerry
    BEMS
     Cloud infrastructure. This setting requires that the
    BlackBerry Connectivity Node
     is installed and configured in your environment. If your environment uses
    Entra ID
     conditional access, make sure that this option is selected.
  9. If your environment uses an internal URL to access and communicate with an on-premises
    Microsoft Exchange Server
    , select the
    Use internal Exchange Web Services URL
     check box. This setting requires that the "Use BlackBerry Connectivity Node route" setting is enabled. This option is not available if modern authentication is enabled.
  10. Optionally, select the
    Enable SCP Lookup
     check box to query
    Microsoft Active Directory
     using LDAP and locate Autodiscover endpoint URLs. This setting is valid only if the "Credential" authentication is selected and that a
    BlackBerry Connectivity Node
     is installed and configured in your environment. This option is not available when the "Autodiscover URL override" is specified.
  11. Select the
    Enable SSL for SCP
     check box. This allows
    BEMS
     to communicate with the
    Microsoft Active Directory
     using SSL. This setting requires that the "Enable SCP Lookup" is selected. If you enable this feature, you must add the
    Microsoft Active Directory
     SSL certificate to the
    BEMS
     Cloud database. For information on how to add the certificate, see Create a trusted connection between BEMS Cloud and Microsoft Exchange Server.
  12. If you enabled
    Enable SCP Lookup
     or
    Enable SCP Lookup
     and
    Enable SSL for SCP
    , specify the
    Domain Controllers for SCP
     to configure LDAP over SCP. If you have multiple domain controllers, separate the domain controllers using commas (for example, domaincontroller1.example.com,domaincontroller2.example.com, and so forth).
  13. Optionally, in the
    User email address
     field, enter an email address to test the connection to the
    Microsoft Exchange Server
     or
    Microsoft Office 365
     server. Click
    Test connection
    . If the test fails, resolve the issues that are identified and try the test again. You can delete the email address after you complete the test.
  14. Click
    Save
    .
  • Test the connection to the on-premises
    Microsoft Exchange Server
     or
    Microsoft Office 365
     server and Autodiscover. Refresh or reopen the Email notifications screen. Click
    Test connection
    .
    Make sure that the connection test is successful before provisioning devices to avoid any Autodiscover issues. If devices are activated prior to configuring the email notification service, have users log out of
    BlackBerry Work
     and then log in. If the test returns an error message, complete the tasks to resolve the issue and test the connection again.
  • Assign the BlackBerry Cloud Enterprise Services (com.blackberry.gdservice-entitlement.cloud) entitlement to users to receive email notifications for
    BlackBerry Work
    . For instructions, see the following administration content:
  • Optionally, create a trusted connection between the
    BEMS
     Cloud and
    Microsoft Exchange Server
    . For instructions, see Create a trusted connection between BEMS Cloud and Microsoft Exchange Server.
  • Optionally, configure the
    BEMS-Docs
     service. For instructions, see Enable the BEMS-Docs service.