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  3. BlackBerry AtHoc 7.9
  4. Self Service User Guide
  5. BlackBerry AtHoc Self Service application
  6. Inbox
  7. View the details of an alert or event

View the details of an alert or event

You can view details about an alert or event that appears in your Self Service Inbox.
  1. Click 
    Inbox
     in the top navigation bar. The Inbox opens, displaying your alerts and events.
  2. Click the alert or event that you want to view. The alert or event details screen opens.
    The following information is displayed for a selected alert:
    • Details 
      section:
      • Severity
      • Title
      • Status
      • Date and time
      • Published By
      • Expiration date and time
    • Response Options
       section:
      • Available response options
      • Replied on date and time 
    • Content
       section:
      • Body content
      • Location (if included in the alert)
    The following information is displayed for a selected event:
    • Details
       section:
      • Severity
      • Title
      • Status
      • Date and time
      • Published By
      • Expiration date and time
    • Update Status
       section:
      • Display name and status of users
    • Content
       section:
      • Body content
      • Location (if included in the event)
    • Status History
       section:
      • Status, date, time, and updated by information
    • Dependents Status History
       section:
      • Status, date, time, and updated by information for each dependent
    • Alerts
       section:
      • Alert title for the initial, reminder, and ending alerts for the event
      • Date and time for each alert
      • Content text of each alert
  3. Optionally, for alerts that require a response, select your response in the 
    Response Options
     section and click 
    Submit Response
    .
  4. Optionally, for events that require a response, in the 
    Update My Status
     section, click The Edit icon. On the 
    Affected Users
     window, select your status from the list and click 
    Apply
    .