Skip Navigation
  1. BlackBerry Docs
  2. BlackBerry AtHoc
  3. BlackBerry AtHoc 7.9
  4. Self Service User Guide
  5. BlackBerry AtHoc Self Service application
  6. Access Self Service from a URL link
  7. Reset your forgotten password

Reset your forgotten password

The information in the following topic is relevant only if you log in to Self Service using a username and password.
  1. On the 
    login
     screen, click 
    Forgot Password?
     under the 
    Password
     field.
  2. On the 
    Reset Password
     window, enter your email address.
  3. If your system has reCAPTCHA enabled for user verification, select the 
    I'm not a robot
     check box.
  4. Click 
    Submit
    .
    An email containing a reset password link is then sent to your email address.
  5. Open the email, then click the link embedded within the body of the message.
  6. On the 
    BlackBerry AtHoc Reset Password
     screen, enter your new password, then re-enter the password to confirm it.
  7. Click 
    Next
    .
    If your password meets the length and complexity requirements set by your administrator, a confirmation screen appears.
  8. Click 
    Go to Login
    .