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Get device logs using a
BlackBerry UEM

In an on-premises environment, you can use a
BlackBerry UEM
command to get log files from the following device types:
  • iOS
  • Android
This command is not available in
BlackBerry UEM Cloud
  • iOS
    devices must have the
    BlackBerry UEM Client
  • By default, the Junior HelpDesk role cannot retrieve log files.
  1. On the menu bar, click
    Users > Managed devices
  2. Search for a user account.
  3. In the search results, click the name of the user account.
  4. Click the device tab.
  5. In the
    Manage devices
    window, click
    Get device logs
  6. Click
Retrieve the device log files. By default, the log files are stored in C:\Program Files\BlackBerry\UEM\Logs\device_logs.