Receiving device configuration updates

When you use the management console to send device commands, such as lock device or delete the work data, or when you perform other device management tasks, such as updates to policy, profile, and app settings or assignments, you trigger a configuration update for the device.

When a configuration update needs to be sent to a device, 

BlackBerry UEM

 notifies the device that a configuration update is pending. Devices also poll 

BlackBerry UEM

 regularly to ask for any actions that need to be run on the device to prevent any configuration update from being missed if a notification is not received on the device.

On 

Android

 devices, the 

BlackBerry UEM Client

 receives and completes all configuration updates.

On 

iOS

 devices, the 

BlackBerry UEM Client

 app displays compliance status and configuration information for the device, such as apps or policies assigned to it. However, the native MDM Daemon on the device receives and completes all configuration updates sent to the device.

On 

Windows 10

 and 

macOS

 devices, which do not require the 

BlackBerry UEM Client

 for activation, the native MDM Daemon receives and completes all configuration updates sent to the device.

On 

BlackBerry 10

 devices, the 

Enterprise Management Agent

 receives and completes all configuration updates.