Skip Navigation
  1. BlackBerry Docs
  2. BlackBerry Enterprise Mobility Server 3.6
  3. Configuring BEMS-Core
  4. Uploading BEMS log and statistical information
  5. Enable BEMS to upload BEMS statistics

Enable
BEMS
 to upload
BEMS
 statistics

Periodically,
BEMS
 sends diagnostic information to
BlackBerry
 technical support. The statistical information might include the following information:
  • Name of the cluster
  • Version of
    BEMS
  • JVM Version
  • Last restart time
  • System bugs
  • Operating system
  • Schema version
  • System health
The following information might be sent if the
Mail
 service is installed:
  • Number of users assigned to the instance
  • Name of instance
  • List of instances
  • Feature set for instance
  • Feature set for cluster
  • Services installed, status of the instance
If you provided the upload credentials during the software installation or upgrade, this page is prepopulated with a default upload interval of 30 minutes. If you didn't provide the upload credentials information and didn't clear the
Allow this BEMS server to send diagnostic information to BlackBerry Support
 check box,
BEMS
 generates a random cluster name and configures these settings when you specify the Log Upload Credentials.
  1. In the
    BlackBerry Enterprise Mobility Server Dashboard
    , under
    BEMS System Settings
    , click
    Troubleshooting
    .
  2. Click
    Upload BEMS statistics
    .
  3. Select the
    Allow this BEMS server to send diagnostic information to BlackBerry Support
     check box. If you clear this check box, you disable this feature and are prompted to complete the Upload Credentials when you upgrade
    BEMS
     instance. 
  4. Type a cluster name and domain name.
  5. If necessary, in the
    Upload interval
     field, specify an Upload interval. You can specify an upload interval between 0 and 65355 minutes. By default, the upload interval is 30 minutes.
  6. Click
    Save
    .