Skip Navigation

Manage Azure Active Directory conditional access compliance

If your administrator has enabled
Entra ID
Conditional Access, you might have to open
BlackBerry Work
and enter your
Entra
user credentials.
If you are blocked by
Entra ID
Conditional Access because of a compliance violation, you can follow the instructions on the screen to resolve the issue.
  1. If you are blocked from accessing an app, do one of the following:
    • If you do not have the Microsoft Authenticator app installed on your device, follow the instructions on the screen to install it, and then tap
      More details
      .
    • If you do have the Microsoft Authenticator app installed on your device, on the error screen, tap
      More details
      .
  2. Tap
    Continue
    .
  3. Follow the instructions on the screen. If you cannot resolve the issue, contact your administrator.