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  1. BlackBerry Docs
  2. BlackBerry AtHoc
  3. BlackBerry AtHoc Mobile App 4.12
  4. Mobile App User Guide
  5. Respond to alerts
  6. View alert responses

View alert responses

  1. To view the alert response delivery summary, tap
    Alert Name
    .
  2. Do one of the following:
    • If smart card authentication is enabled, a certificate selection window opens on your device. Tap a valid certificate and then tap
      Continue
      .
    • If smart card authentication is not enabled, click
      OK
       on the
      Enable biometric authentication
       window. The Face ID or Touch ID screen opens. Touch the fingerprint sensor or use Face ID to authenticate.
      If biometric authentication is not enabled on your device, or if this is the first time you are using biometric authentication, you are redirected to the login screen to provide your username and password. If you click
      Don't Use
       you are redirected to the login screen.
    • If smart card and biometric authentication are not enabled, enter your username and password on the login screen.
      If the biometric or smart card authentication fails, you have the option to continue by entering your username and password.
    When authentication is successful, the following statuses are displayed:
    • Targeted
      : The number of targeted users to send alerts to.
    • Sent
      : The number of users that the alerts were sent to.
    • Responded
      : The number of users who responded to the alert. The Responded count indicates the number of people who have responded.
    • Not Responded
      : The number of users who have not responded to the alert.
  3. Tap
    >
     to view a list of users who have responded using a specific response option  (for example, I am safe).
  4. In the
    Search for users
     field, you can search for a specific user who has sent the selected response.
  5. Tap on a user in the list to view their contact details.
  6. If you need to contact a user, do one of the following:
    • Tap
      Call
       to call the user.
    • Tap
      Message
       to send a message to the user.
    • Tap
      Email address
       to send an email message to the user.