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  4. BlackBerry AtHoc Mobile Administrator Guide
  5. BlackBerry AtHoc Mobile App FAQ
  6. Organizations

Organizations

How do I associate the mobile device with a specific organization?
Obtain the organization code from your administrator and enter it when registering the mobile app.
How do I connect to an additional organization in the mobile app?
Complete the following steps:
  1. Launch the
    BlackBerry AtHoc
     mobile app from your device.
  2. Tap The Menu icon on the top left of the home page.
  3. Tap
    Switch Organization
     and then tap (
    +
    ).
  4. Follow the on-screen instructions to connect to an additional organization.
Can my mobile app be associated with more than one
BlackBerry AtHoc
 organization?
You can have as many organizations as you need registered on the mobile app, but you can send and receive messages from only one organization at a time.
How do I view alerts from another organization?
Tap The Menu icon and then tap
Switch Organization
. Choose the organization you want to view alerts from.
How many organizations can I connect to at once?
Only one, but you can switch between organizations using the steps in the previous answer.
If I'm connected to an organization and switch to another, do I still receive alerts from the first organization?
No, you receive alerts only from the organization you are currently connected to. When you switch from one organization to another, you disconnect from the original to connect to the new organization.
Can I have more than one device running the mobile app and logged into my account at the same time?
Yes, on all allowed devices.
My company has more than one organization. Can I send and receive messages to and from people in all organizations?
No, one organization at a time.
I don't want all of my users to have to remember and input the organization code when registering to the mobile app. Is there an easier way for all of my users to register?
You can use a mapped domain, which maps the email domain to the organization code for the organization. This method is unavailable if you have users that log into multiple organizations with the same email address. Contact
BlackBerry AtHoc
 support to learn more.
For enterprise organization code, all users in the enterprise need to enter one organization code, instead of different organization codes depending on the organization the user is in.