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What's new in ServiceNow

2.2.5 – November 18 2024

Support for Xanadu
: Support for the
ServiceNow
 Xanadu release was added.

2.2.4 – October 25 2024

Alerting enhancements
  • Users can select templates from
    BlackBerry AtHoc
     that have the "Available for Quick Publish" option configured. Select the "Enable Alert Templates" option on the
    ServiceNow
     settings page to enable this feature.
  • Distribution lists from
    BlackBerry AtHoc
     can be selected in
    ServiceNow
     for targeting alerts. Select the "Enable Distribution Lists" option on the
    ServiceNow
     settings page to enable this feature.
  • A
    BlackBerry AtHoc
     logo button was added to enable sending an AtHoc alert from a
    ServiceNow
     Incident.

2.1.1 – February 7 2024

Support for domain separation
:
  • BlackBerry AtHoc
    ServiceNow
     applications now support domain separation.
  • BlackBerry AtHoc
     application-related data such as alerts (incidents), settings (device pairing, AtHoc-related), and diagnostic logs are all domain-aware.
  • Tenants' data in a domain related to
    BlackBerry AtHoc
     follows
    ServiceNow
     domain separation business logic.

2.0.16 – September 25 2023

  • Log purging
    : Logs are now purged after 15 days.
  • Support for Vancouver
    : Support for the ServiceNow Vancouver release was added.

2.0.15 – June 20 2023

Support for Utah
: Support for the
ServiceNow
 Utah release was added.

2.0.12 – May 5 2023

End of Support
: Support for the
ServiceNow
 Rome and Quebec releases was removed. Support for
ServiceNow
 versions 1.2.7, 1.2.9, and 2.0.9 was removed.

2.0.12 – March 2023

Support for Tokyo
: Support for the
ServiceNow
 Tokyo release was added.

2.0.12 – October 2022

Token handling
: An issue where alerts could not be published was fixed by adding access control for token handling.

2.0.11 – August 2022

  • Alert publishing
    : An issue where alerts could not be published was fixed.
  • Support for San Diego
    : Support for the
    ServiceNow
     San Diego release was added.

2.0.9 – April 2022

  • Alert activation
    : The ability to send ServiceNow alerts to the
    BlackBerry AtHoc
     mobile and desktop apps was added.
  • APIv2 support
    : Support for APIv2 was added. The use of the
    BlackBerry AtHoc
     SDK was deprecated.
  • Configuration update
    : The steps to configure the
    BlackBerry AtHoc
     application in the ServiceNow instance were simplified. The Client ID, Client Secret, Token URL, and Redirect URL in the application registry are now automatically populated with the details saved in the Connection Settings page.
  • Connection settings page
    : The Client ID and Client Secret fields were added to the Connection Settings page. The Organization ID and Scope fields were removed.
  • Support for Rome
    : Support for the
    ServiceNow
     Rome release was added.

1.2.9 – February 2021

Support for Rome
: Support for the
ServiceNow
 Rome release was added.

1.2.7 – September 2021

Support for Quebec
: Support for the
ServiceNow
 Quebec release was added.