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Behavior changes

Behavior changes are changes in existing functionality that you need to be aware of when upgrading to the latest ServiceNow release. These changes require that you re-learn existing functionality.


  • Alert ID
    : The
    BlackBerry AtHoc
    Alert ID was replaced with the Alert Unique ID for ServiceNow sent alerts.
  • Live alerts
    : If a ServiceNow alert published using ServiceNow version 1.2.7 is active during an upgrade to ServiceNow version 2.0.X, the alert continues to have a Live status after the alert expiration time. Operators cannot end these live alerts. End any live ServiceNow alerts published using ServiceNow version 1.2.7 before upgrading to ServiceNow version 2.0.X.