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  2. BlackBerry AtHoc
  3. 7.15
  4. BlackBerry AtHoc Account User Guide
  5. Manage accountability templates
  6. Define details for an accountability template or event

Define details for an accountability template or event

Use the Event Details section to define the key parts of an accountability event or template in the system: the severity, name, description, status attributes, website links, or location details that are relevant.
  1. To create an accountability event or template in a language other than default language displayed on the screen, click the button beside the
    Severity
     field and select the language from the list that appears. This does not change the language displayed on the screen. It changes the language that the message is delivered in. If text-to-speech is enabled on the system, the audio portion of the event is delivered in the language you selected.
  2. From the
    Severity
     list, select the severity level.
    High severity is reserved for extreme emergencies. On the mobile application, it overrides the device sound settings to emit any sounds associated with the event or template.
  3. In the
    Type
     field, select the type of event or event template.
  4. In the
    Name
     field, enter a one-line summary that communicates the purpose of the event or template. The maximum number of characters is 100. The name is required and displays at the top of the recipients' screen when the event starts.
  5. Optionally, to insert a placeholder into the event or template title, click The view placeholders icon and select the placeholder from the list that appears.
  6. In the
    Description
     field, enter up to 4000 characters of text that communicate why the event has been created and provide instructions to the affected users.
  7. Optionally, to insert a placeholder into the event or template body, click The view placeholders icon and select the placeholder from the list that appears.
  8. Optionally, in the
    Location
     section, click
    Add
     to access a map where you can designate a geographic area for the event or template. If you select Email or Desktop Popup in the Select Personal Devices section when you create an event from this template, the map image is included in the event if this capability has been enabled for your organization.
    For a detailed description of how to specify a geographic location, see  "Select an alert or event location" in the
    BlackBerry AtHoc
     Create and Publish Alerts User Guide
    .
  9. Optionally, in the
    Attachments
     field, drag and drop files or click
    Browse
     to select files to include in the event.
    • You can include the following file types as attachments:
      • Adobe Acrobat
         document (.pdf)
      • Microsoft Word
         document (.doc, .docx)
      • Microsoft Excel
         file (.xls, .xlsx)
      • Text document (.txt)
      • Image files (.jpeg, .jpg, .tiff, .tif, .bmp, .png, .gif)
      • Video files (.mp4, .mpeg, .mov, .wmv)
      • Markup files (.html, .xml, .kml)
    You can include a maximum of 5 files totaling up to 5 MB.
    Always use caution when including attachments in events and alerts. Alerts and events with a large number of targeted users and attachments will experience a significant delay in the expected delivery time. (The delivery time is the total time taken, from when the operator sends the alert to when the last targeted user receives the alert.) For example, if an alert with a 5 MB attachment is sent to 20,000 users, the expected delivery time is 2 hours. If additional alerts with attachments are also in the
    BlackBerry AtHoc
     system, the expected delivery time can increase significantly.
    Files are converted to universally supported file types while they are uploading. This enables the use of file types that are not supported on all mobile platforms.
  10. Optionally, in the
    More Info Link
     field, enter one of the following:
    • A URL that opens a web page where users can go to get more details about the event when an alert is sent out. When users receive alerts generated from the event, a
      For Further Information
       link within it will take them to the web page.
    • A URL that opens an attachment (media or documents) stored on Dropbox. For details on how to store an attachment on Dropbox, see "Add an attachment using Dropbox" in the
      BlackBerry AtHoc
       Create and Publish Alerts User Guide
      .
  11. If you entered a URL in Step 10, click
    Test URL
     to verify that the link works.
  12. In the
    Status
     field, click the list to view predefined statuses you can add to the event or template. The Status field represents the response options the event recipients can choose from when they respond to the event alert. Each status comes with a set of predefined responses that event recipients must choose from in order to stop receiving follow-up messages for the same event. You can create customized accountability statuses. See Create a custom accountability status response.