BBM Enterprise: Frequently asked questions
BBM Enterprise
: Frequently asked questionsQuestion | Answer |
|---|---|
How do I know which chats are protected? | All chats with other BBM Enterprise or BBM Protected users are protected with an extra layer of encryption and security. Additionally, your administrator can turn on the Protected Plus feature, so all your chats are protected, even if you're chatting with a contact that's using BBM .If a chat is protected, "Protected. Enter a Message" appears in the message field at the bottom of the screen before you start typing a message, and text you type appears in blue before you send it. To check if your administrator turned on the Protected Plus feature, tap  >  > Enterprise Policies , and check if Protected Plus is listed under Features Turned On . |
How do I know which video and chats are protected? | If your company subscribes to the BBM Enterprise voice service, all voice and video chats to other BBM Enterprise or BBM Protected users are protected. Additionally, if your administrator turns on the Protected Plus feature, all outgoing calls are protected, even if you call a contact that's using BBM . Incoming calls from BBM users are not protected.Your administrator can turn off protected video chatting. To check if your administrator turned off protected calling, tap > > Enterprise Policies , and check if BBM Protected Calling is listed under Features Turned Off .If your voice or video chat is protected, the  icon appears on the call screen. If your voice or video chat is not protected, the  icon appears on the call screen, and your device will vibrate briefly. |
Where are some of my group chats? | Enhanced group chats are not supported in BBM Enterprise version 1.2. Group chats that included events and tasks from BBM Protected or BBM Enterprise version 1.0 are not available after upgrading to BBM Enterprise version 1.1 or later. Your messages, calendar events, and tasks from your group chats are deleted.You can start a new group chat with up to 250 participants in BBM Enterprise version 1.1 or later. |
What is the difference between BBM Protected and BBM Enterprise ? | Formerly, BBM Protected was an added feature of BBM that provided enhanced security and encryption to BBM chats. Now, the protected chat experience is available in the BBM Enterprise app.If you're a current BBM Protected user on BBM , switching to the BBM Enterprise app is easy: simply download the BBM Enterprise app on your device and sign in using your existing BlackBerry ID . All your BBM contacts are added in BBM Enterprise automatically. If you don't switch to the BBM Enterprise app, and you upgrade to a new version of BBM , your chats will no longer be secured and encrypted by BBM Protected . |
What sounds can I set for BBM Enterprise ? | BBM Enterprise uses the current sound settings for your device. You can change the volume to adjust how loud the classic BBM tone plays. In BBM Enterprise , you can customize your notifications by doing the following:
If you don't hear a sound or vibration when receiving a ping, check your sound settings. |
Where are my stickers, subscriptions, and channels? | As BBM Enterprise continues to evolve into a secure messaging and collaboration app, some features are available only in the original BBM app. When you switch from BBM to BBM Enterprise , you no longer have access to stickers, subscriptions, or BBM channels. |
Why do I see a message that this conversation can only be accessed from this device? | You will see this message when the person that you are chatting with is using a non-enterprise version of BBM or is using BBM Protected . You can access this chat only on the device that you designated as your primary device. Also note the following restrictions:
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