- What is BBM Enterprise?
- Setting up BBM Enterprise for use in your organization
- Set up BBM Enterprise
- Existing BBM Protected users: switching to BBM Enterprise
- Migrate from Enterprise Identity management to BlackBerry UEM management
- Accessing BBM Enterprise from more than one device
- View or edit your BlackBerry ID
- Reset your BBM Enterprise password
- Reset your BlackBerry ID
- Change your BBM Enterprise status or profile
- Switch to dark theme
- Chats in BBM Enterprise
- Start a chat
- Forward a message
- Quote a message
- Record a voice note
- Add a message to favorites
- Send a timed message or picture
- Copy or email a chat
- Pin a chat
- Retract or delete a message
- Clear a chat
- Hide a chat
- Start a BBM Enterprise group chat
- Start a group chat
- Add more people to the group chat
- Assign administrator privileges to a group chat participant
- Add a profile picture to a group chat
- Add a picture or file to a group chat
- Change the group chat subject
- Clone a group chat
- Mention a participant in a group chat
- Remove a participant from a group chat
- Turn on priority notifications
- Add a chat shortcut to your home screen
- Conferencing with BBM Enterprise
- Managing contacts and groups in BBM Enterprise
- Transferring your BBM Enterprise contacts
- Add a BBM Enterprise contact
- Show your BBM Enterprise PIN or barcode
- Verify your keys with a contact
- Resync keys
- Send a key exchange passphrase to a contact
- Cancel a key exchange
- Delete a contact
- Search for coworkers who use BBM Enterprise
- Troubleshooting: I can't add a BBM Enterprise contact
- Organize your contacts
- BBM Enterprise: Frequently asked questions
Resync keys
In certain conditions, your copy of the keys that another user uses to sign their messages and encrypt certain content in a chat with you can become out of sync. This can prevent you from starting new chats with the user or cause messages from that user to be marked as unverified (
).
).
You or the other user can use the “Resync Keys” menu to force key synchronization immediately. You can also use the Share Passphrase menu option to force a manual key exchange.
- In a chat, tap
> Resync Keys.