Updating the BlackBerry Connectivity app
BlackBerry Connectivity
appThe latest
BlackBerry Connectivity
app is available in Google
Play
and from BlackBerry myAccount Software Downloads.
- Instruct device users to update to the latest versions of theAndroidusers:BlackBerry UEM Clientand theBlackBerry Connectivityapp available inGoogle Play. For devices that don't have access to Google Play, follow the instructions in Update the BlackBerry Connectivity app for Samsung Knox Workspace and Android Enterprise devices that don't have access to Google Play.
- Samsung Knox Workspaceusers:
- ForKnoxdevices that haveGoogle Playapp management enabled, instruct device users to update to the latest versions of theBlackBerry UEM Clientand theBlackBerry Connectivityapp available inGoogle Play. In theUEMmanagement console, make sure that you set theBlackBerry Connectivityapp to be sent to “AllAndroiddevices” and assign it to the appropriate users and groups.
- ForKnoxdevices that don’t haveGoogle Playapp management enabled, follow the instructions in Update the BlackBerry Connectivity app for Samsung Knox Workspace and Android Enterprise devices that don't have access to Google Play.
If you use CA certificate profiles to distribute CA certificates to
Android
or Knox Workspace
devices, verify that the certificates that you uploaded are DER-encoded with a .der file extension, or PEM-encoded with a .pem file extension. CA certificates that do not meet these requirements might cause connection issues for the BlackBerry Connectivity
app.