Supported upgrade environments

When you upgrade to the latest version of

BlackBerry UEM

, you upgrade the management console and the database.

The following are the supported upgrade paths:

You can use the setup application to upgrade from up to two previous versions of
UEM
. If you have
BES12
version 12.6 or earlier, you must first upgrade all instances to
UEM
version 12.8.1, synchronize the environment, then upgrade by two
UEM
versions at a time to the latest
UEM
version.
If you have
Good Control
version 4.0 and later and
Good Proxy
version 4.0 and later, you must first upgrade all instances to
UEM
version 12.8.1, synchronize the environment, then upgrade by two
UEM
versions at a time to the latest
UEM
version.
You can install
UEM
and migrate policy sets, connectivity profiles, app groups, app usage (for certificates), and certificates from
Good Control
(standalone) version 5.0 to
UEM
.
You can migrate IT policies, profiles, groups, users, and devices from
BES10
to
UEM
version 12.9, then upgrade or migrate by two versions at a time to the latest
UEM
version.

If you are upgrading an environment that has activated

BlackBerry Dynamics

applications on devices, connections to the application servers, including the mail server, will continue to supported. For example, the

BlackBerry Work

application will continue to receive email during the upgrade.

BlackBerry Dynamics

applications cannot be activated during the upgrade. All servers in the environment must be upgraded before any

BlackBerry Dynamics

applications can be activated. Upgrade all servers in the environment within 24 hours of the first server upgrade.