Receiving device configuration updates

When you use the management console to send device commands, such as lock device or delete the work data, or when you perform other device management tasks, such as updates to policy, profile, and app settings or assignments, you trigger a configuration update for the device.

When a configuration update needs to be sent to a device,

BlackBerry UEM

notifies the device that a configuration update is pending. Devices also poll

BlackBerry UEM

regularly to ask for any actions that need to be run on the device to prevent any configuration update from being missed if a notification is not received on the device.

On

Android

devices, the

BlackBerry UEM Client

receives and completes all configuration updates.

On

iOS

devices, the

BlackBerry UEM Client

app displays compliance status and configuration information for the device, such as apps or policies assigned to it. However, the native MDM Daemon on the device receives and completes all configuration updates sent to the device.

On

Windows 10

and

macOS

devices, which do not require the

BlackBerry UEM Client

for activation, the native MDM Daemon receives and completes all configuration updates sent to the device.