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  1. BlackBerry Docs
  2. BlackBerry Enterprise Mobility Server 3.7
  3. Monitoring and reporting
  4. Monitoring probes and tools
  5. Java Management Extensions (JMX)-compliant monitoring tools
  6. Enabling monitoring the health of BEMS
  7. View statistics using the JMX tool

View statistics using the JMX tool

  • Verify that jconsole is available on the computer that is used to connect to the
    Java
     Management extensions (JMX) on the
    BEMS
    . The jconsole comes as part of every Java Development Kit (JDK).
  • Verify that you have the port number from Enable JMX.
  • If you connect remotely, verify that you have the RMI Server Host from Update the RMI Server Host IP address for remote access.
  1. Open the jconsole app on the computer that hosts the service that you want to view statistics (
    Push Notifications
     service or
    BEMS-Docs
     service). By default, the app is located in <
    drive
    >:\%JAVA_HOME%\bin.
  2. In the
    Remote Process
     field, enter the
    hostname
    :
    port
    . Where the hostname and port are the following:
  3. Click
    Connect
    .
  4. Click
    Insecure connection
    .
  5. In the
    Java Monitoring & Management Console
    , click the
    MBeans
     tab.
  6. Do any of the following:
    View Statistics
    Steps
    Push Notifications
    View statistics about the
    FCM
    , GCM, APNS, and APNS push notifications.
    Click
    com.good.gcs.notifications > instance > RelayStats > Attributes
    .
    View statistics about users on the
    Microsoft Exchange Web Services
     instance.
    Click
    com.good.gcs.pushnotify > instance > EWSStats > Attributes
    .
    View statistics about users in the
    BEMS
     cluster that have registered a device.
    Click
    com.good.gcs.pushnotify > instance > UserStats > Attributes
    .
    View the overall health of
    BEMS
    .
    Click
    com.good.gcs.core.health > instance > HealthStats > Attributes
    .
    View the client API status statistics for the previous minute for requests received by
    BEMS
    .
    Click
    com.good.gcs.clientapi > instance > Client API Status > Attributes
    .
    View the average, maximum, minimum, and number of requests to the
    BEMS
     database.
    Click
    com.good.gcs.database > instance > DatabaseStats > Attributes
    .
    View statistics for EAS and EWS Autodiscover and administrator functions.
    Click
    com.good.gcs.pushnotify > instance > AutodiscoverStats
    .
    BEMS-Docs
    View the overall
    BEMS-Docs
     configuration information.
    Click
    com.good.server.docs.monitoring > instance > DocsConfigInfo
    View statistics about success and failure of
    BEMS-Docs
     uploads, downloads, requests, and the average process duration.
    Click
    com.good.server.docs.monitoring > instance > DocsServices
    View statistics about the number of requests and downloads by storage providers. 
    Click
    com.good.server.docs.monitoring > instance > DocsStorageProviders