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  2. BlackBerry Enterprise Mobility Server 3.7
  3. Monitoring and reporting
  4. Using BEMS log files
  5. BlackBerry Connect log files
  6. Finding log files for the Connect service

Finding log files for the Connect service

By default, a server log file is created for each
BEMS
 server and is stored daily on the computer that hosts
BEMS
.
BEMS-Core
 log files are displayed as gems_<
server_name
_
date_time stamp
>.log. By default, the
BEMS
 log files are stored daily in
C:\BlackBerry\bemslogs
. The
Connect
 service logs related information in the
BEMS-Core
 log files for
Cisco Unified Communications Manager
 and
Skype for Business
 when the environment is configured for non-trusted application mode.
The timestamp for each file is reset daily at 0:00 (midnight). It is also reset at the following times:
  • Each time that the
    Good Technology Connect
     service is restarted
  • Each time that the
    Good Technology Common Services
     service is restarted
  • When a maximum file size is reached.
The following table summarizes the log files that are generated by the
BEMS-Connect
 service.
Log file
Default log file location
Description
Connect_<
server_name
>
_<
date_time_stamp
>.log
C:\Program Files\BlackBerry\BlackBerry Enterprise Mobility Server\Good Connect\Logs
  • This log file logs
    BlackBerry Connect
     app connections data.
  • In
    Skype for Business
     on-premises using trusted application mode environments, this log also logs all of the service log data including communications with the instant messaging platform.
  • The log file is reset when it reaches a maximum of 20 MB and a new log file is started. The log files are automatically deleted after three days.
  • The
    BEMS-Connect
     service log4net.config file controls the information that is logged in the log file. For more information, visit http://support.blackberry.com/community to read article 41080.
Connect-LongTerm_<
server
_name
>_<
date_time
_stamp
>.log
C:\Program Files\BlackBerry\BlackBerry Enterprise Mobility Server\Good Connect\Logs
This log file logs similar information to the
Connect_<
server_name
>
_<
date
_time_stamp
>.log
 file (above) over a longer duration, but with less details. For example, this log file only logs some INFO level logging, all ERROR and WARN level logging. It doesn't log DEBUG level logging. By default, the
Connect_<
server_name
>
_<
date_time_stamp>.log
 log file logs additional INFO logging and DEBUG log lines.
The log file is reset when it reaches a maximum of size 20 MB and a new log file is started. The log files are automatically deleted after 20 days.
Connect_MSMData_<
date
_stamp
>.log
C:\Program Files\BlackBerry\BlackBerry Enterprise Mobility Server\Good Connect\Logs
  • This log file logs
    BEMS-Connect
     app MSM-specific data that is used by the
    Good Mobile Service Manager
    . 
  • This log file isn't reset after a maximum size or deleted after a specified number of days.
  • This log file is not required for troubleshooting
    BEMS-Connect
     issues. 
gems_<
server_name
>_<
date
_time_stamp
>.log
C:\BlackBerry\bemslogs
  • This log file logs
    BEMS-Connect
     interaction information with
    Skype for Business
     on-premises using non-trusted application mode or
    Cisco Unified Communications Manager
     that is configured in your environment.
  • This log file is reset when it reaches a maximum size of 100 MB.
  • The log file is automatically purged after 10 days.