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  1. BlackBerry Docs
  2. BlackBerry Enterprise Mobility Server 3.7
  3. Monitoring and reporting
  4. Using BEMS log files
  5. BlackBerry Presence log files
  6. Finding log files for the Presence service

Finding log files for the Presence service

By default, a server log file is created for each
BEMS
 server and is stored daily on the computer that hosts
BEMS
.
BEMS-Core
 names the log files gems_<
server_name
_
time stamp
>.log.
By default, the
BEMS
 log files are stored daily in
C:\BlackBerry\bemslogs
.
The timestamp is reset daily at 0:00. It is also reset each time that the
Good Technology Common Services
 service is restarted and when the file size is a maximum of 100 MB.
When the
Presence
 service is restarted, a new log file (LPP-log.txt) is not generated. When the log file reaches 10 MB, a new log is created. When 20 log files are created, the older log files are automatically deleted.
When using
BEMS-Presence
 for
Skype for Business
 on-premises using trusted application mode, the
Presence
 service also writes Lync Presence Provider log files and names files LPP-log.txt. By default, the
BEMS
Presence
 log files are stored in
C:\Program Files\BlackBerry\BlackBerry Enterprise Mobility Server\Good Presence\Logs\