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  3. Monitoring and reporting
  4. Using BEMS log files
  5. BlackBerry Connect log files
  6. Troubleshooting: Connect log files
  7. Error message: The process was terminated due to an unhandled exception. Microsoft.Rtc.Internal.Sip.TLSException

Error message: The process was terminated due to an unhandled exception. Microsoft.Rtc.Internal.Sip.TLSException

Possible cause

The SSL certificate was not created with the correct cryptographic service provider and key spec. The KeySpec property sets or retrieves the type of key generated. Valid values are determined by the cryptographic service provider in use, typically
Microsoft
 RSA.

Possible solution

Verify that the Provider, ProviderType, and KeySpec values are the same as the examples below or the CA must reissue a new SSL and appropriate provider and key spec values.
  1. On the computer that hosts
    BEMS
    , open the
    Windows PowerShell
     and type the following command:
    certutil.exe –v –store “my” <
    name of ssl cert
    >” > c:\temp\ssl.txt
  2. In a text editor, open the
    ssl.txt
     file. By default, the ssl.txt file is located in
    <
    drive
    >:\temp
    .
  3. Search for
    CERT_KEY_PROV_INFO_PROP_ID
    .
  4. The SSL certificate information should return the following information: 
    CERT_KEY_PROV_INFO_PROP_ID(2):
Key Container = 9ad85141c0b791ad17f0687d00358b70_dd7675d5-867d-479c-90b0-cd24435fe903
Provider = Microsoft RSA SChannel Cryptographic Provider
ProviderType = c
Flags = 20
KeySpec = 1 -- AT_KEYEXCHANGE