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BlackBerry Push Notifications
(
Mail
)

The following requirements apply when you need to configure servers to support
BEMS
with the
BlackBerry Push Notifications
(
BlackBerry
Mail) service in your organization. The
BlackBerry
Mail
(Push Notifications) service accepts push registration requests from devices, such as
iOS
and
Android
, and then monitors the user's enterprise mailbox for changes. When changes occur, such as new email, notifications are pushed to devices.
Complete
Requirement
Registration
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Request the
BlackBerry Work
app from the Marketplace for Enterprise Software portal.
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Log in to entitlements and confirm that you have the appropriate entitlements. For more information about entitlements, see "Configure
BlackBerry Work
connection settings" in the
BlackBerry Work
administration content
.
Network
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Verify that the following ports are open for
BEMS
:
Inbound TCP ports
  • 61616 or 61617 (SSL) to and from servers that host
    BEMS
    in the same cluster (bidirectional)
  • 8443 from the
    BlackBerry Proxy
    or
    Good Proxy
    server (required for
    Presence
    and
    Push Notifications
    ), and optionally for
    Microsoft Graph
    for
    Push Notifications
    to the reverse proxy server appliance. For more information about how
    Microsoft Graph
    communicates with
    BEMS
    , see Architecture: BEMS notification flow using the Microsoft Graph API.
    If your environment uses
    Microsoft Graph
    , you can complete the following:
    • Restrict the firewall to only accept connections from
      Microsoft
      's list of IP addresses. For more information on the available
      Microsoft Graph
      Change notifications IP addresses, see https://docs.microsoft.com/en-us/microsoft-365/enterprise/additional-office365-ip-addresses-and-urls?view=o365-worldwide.
    • Restrict the reverse proxy server to only proxy the /notificationClient URI (for example,
      bems_server_name
      .example.com:443/notificationClient" ;="bems.example.com:8443/notificationClient BEMS_Pool"
    • If the reverse proxy appliance is installed in a DMZ, make sure that port 8443 is open from the reverse proxy to each
      BEMS
      node.
Outbound TCP ports
  • 80 to
    Microsoft Exchange Server
    (AutoDiscover)
  • 389 and 636 (SSL) to LDAP and 3268 and 3269 (SSL) to Global catalog server
  • 443 to
    BlackBerry Dynamics NOC
    (includes connections to APNS)
  • 443 to
    Firebase Cloud Messaging
    (FCM)
  • 443 to
    Microsoft Exchange Server
    (
    Microsoft Exchange Web Services
    , AutoDiscover), optionally 443 to
    Microsoft Graph
  • 17080 to the
    BlackBerry Proxy
    or
    Good Proxy
    server (17433 for SSL)
  • 61616 or 61617 (SSL) to and from servers that host
    BEMS
    in the same cluster (bidirectional)
If you use custom ports, make sure that they are open.
Microsoft Active Directory
,
Microsoft Exchange
, and
Microsoft Office 365
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Verify that you have a mail server that supports
BEMS
.
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Create a
Microsoft Active Directory
account for the
BEMS
service account. For example, BEMSAdmin.
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Grant Application Impersonation Permissions to the BEMSAdmin account in
Microsoft Exchange
. For instructions, see Grant application impersonation permission to the service account.
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Make sure that your
Microsoft Exchange
Autodiscover is set up correctly.
For more information on how to use third-party tools to test autodiscover, visit support.blackberry.com/community to read article 40351.
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Make sure that
Microsoft Exchange Web Services
(EWS) is enabled on port 443, and that connections are permitted from the
BEMS
server.
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For
BEMS
environments that use
Microsoft Graph
, create a public DNS entry for each
BEMS
cluster. The DNS entry must point to the reverse proxy appliance. The public DNS entry is used as the "External Notification URL" in the
BEMS
Dashboard when you use
Microsoft Graph
and Configure BEMS to communicate with a Microsoft Office 365 environment using Microsoft Graph API.
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Make sure that your
Microsoft Exchange ActiveSync
environment is updated to support TLS 1.2. For more information, visit support.blackberry.com/community to read article 56869. If the TLS version is not updated, Push Notifications fail.
Microsoft .NET Framework
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Verify the version of
Microsoft .NET Framework
.
BEMS
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Verify that your environment is running one of the following:
  • A version of
    BlackBerry UEM
    that supports
    BEMS
    . For instructions on installing or upgrading
    BlackBerry UEM
    , see the
    BlackBerry UEM
    Installation and Upgrade content
    .
  • A
    BlackBerry Dynamics
    server that supports
    BEMS
    .
    Important
    : The
    BlackBerry Dynamics
    server must already be installed and operational before installing
    BEMS
    .
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Verify that your server is running an operating system that supports
BEMS
. For information about the supported operating systems, see the BEMS Compatibility Matrix.
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Verify that you have the required hardware to host
BEMS
. For more information about hardware, see one of the following:
If you configure your environment for disaster recovery, see the Disaster recovery content.
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Make sure that the
BEMS
service account is a local administrator on the server.
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Make sure that the
BEMS
service account has "Log on as a service" permission.
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Verify that the servers that host and access the
BEMS
Dashboard have a supported browser installed.
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Make sure that the server's date and time are set correctly.
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Make sure that the server has been joined to the domain.
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Make sure that the
Windows
Firewall is disabled.
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Disable antivirus programs before you install or upgrade the
BEMS
software.
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Verify that you have installed
JRE
8 on the servers where you will install
BEMS
and that you have an environment variable that points to its location. For instructions, see Configure the Java Runtime Environment. For information about supported
JRE
versions, see the BEMS Compatibility Matrix
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Make sure you have connectivity to
SQL Server
. Typically this is through TCP port 1433.
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Ensure connectivity to
Microsoft Exchange Web Services
(EWS). For more information on how to use third-party tools to test connectivity, visit support.blackberry.com/community to read article 40351.
Database
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Verify that your environment has a database server that supports
BEMS
.
To configure remote TCP/IP connections for
Microsoft SQL Server
Express, see BlackBerry Push Notifications database requirements.
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Make sure that your
Microsoft SQL Server
environment is updated to support TLS 1.2 if database connection encryption is used. If the TLS version is not updated, you receive an error message and can't access the
BEMS
dashboard. For more information, visit support.blackberry.com/community to read articles 56869 and 56865.
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Depending on the configuration of your environment (for example, all
BEMS
services on one server or on separate servers), you might need to create one or more
SQL Server
databases.
The following table is an example of a small deployment that has all of the
BEMS
services installed on one server. For an example of a large and small deployment that has all of the
BEMS
services installed on one server, see Example of a small BEMS deployment.
Services
Databases
All
BEMS
services on the same server
Create a database for the
BlackBerry Push Notifications
service and call it "BEMS_Core".
If this is the first server in the
BEMS
cluster, create the database. If this is an additional server for the same
BEMS
cluster, then a new database is not required. Record the existing database name for the
BEMS-Core
and
Mail
cluster.
The following table is an example of a large deployment that has the
BEMS
services installed on separate servers. When you create a separate database, you are creating a new cluster for the push notifications. The push notifications are included in the Core database. If you create separate databases, make sure you select the appropriate database for the service. For an example of a large deployment that has the
BEMS
services installed on separate servers, see Example of a large BEMS deployment.
Services
Databases
BlackBerry Push Notifications
service (
Mail
service) on one server
Create a database and call it "BEMS_Core1".
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Make sure that the
Microsoft SQL Server
account or the
BEMS
Windows
service account has db_owner privileges to the database. For more information, visit support.blackberry.com/community to read article 42661.