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Best practices: Preparing to upgrade

When you upgrade from an earlier version of 
, consider the following guidelines: 
  • Administrators must provide their 
    Microsoft Active Directory
     user credentials to log in to the 
     Dashboard during the upgrade.
  • If you are upgrading multiple instances in a cluster, you must upgrade each computer that hosts an instance of 
  • If multiple 
     instances point to a shared (common) database, new features are not available until all instances are upgraded. Running in a mixed-version environment for an extended period is not recommended.
  • Special characters, for example semicolon (;), at sign (@), and slash mark (/), are not supported for the 
     service account.