Skip Navigation
  1. BlackBerry Docs
  2. BlackBerry Work 3.17
  3. BlackBerry Work, Notes, and Tasks Administration Guide for BlackBerry UEM
  4. Managing BlackBerry Work
  5. Configure BlackBerry Work connection settings

Configure
BlackBerry Work
 connection settings

When you configure your environment for
BlackBerry Work
, you must add the necessary
Exchange ActiveSync
 servers and
BlackBerry Enterprise Mobility Server
 instances to the connectivity profiles that you have assigned to users that will install
BlackBerry Work
You can use one of the following two methods to specify the BEMS instances for use by
BlackBerry Work
:
  • Disable the
    Use heritage settings
     in the
    BlackBerry Work
     App Config. This is the preferred method. When you disable this setting, you must add the following entitlements to the
    BlackBerry Dynamics
     Connectivity profile:
    • BlackBerry Core and Mail Services (com.blackberry.gdservice-entitlement.coreandmail)
    • BlackBerry Presence Service (com.blackberry.gdservice-entitlement.presence)
    You would use this configuration if you have a larger environment that has several
    BEMS
     instances running different
    BEMS
     services (for example, one computer running one service).
  • Enable the
    Use heritage settings
     option in the
    BlackBerry Work
     App Config. When you enable this setting,
    BlackBerry Work
     app searches for entries in the App Servers section of the
    BlackBerry Dynamics
     Connectivity profile. You might use this configuration if you have a smaller environment that is configured with all or most of the
    BEMS
     services installed on a single
    BEMS
     instance (for example,
    BEMS-Core
    ,
    BEMS-Mail
    , and
    BEMS-Presence
     are installed on one computer,
    BEMS-Docs
     is installed on a separate computer, and the
    BEMS-Connect
     service is installed on another computer.
For more information about the heritage settings see, BlackBerry Work app configuration settings.
  1. On the menu bar, click
    Policies and Profiles
     >
    Networks and Connections
    .
  2. Click The Add icon beside
    BlackBerry Dynamics Connectivity profile
     to create a new connectivity profile or click on the Default connectivity profile to edit it.
  3. Type a name and description for the profile.
  4. In the
    Additional servers
     section, click The Add icon.
  5. In the
    Server
     field, specify the FQDN of the Exchange ActiveSync server.
  6. In the
    Port
     field, specify the port for the Exchange ActiveSync server. By default, the port number is 443.
  7. Select a
    Route Type
    .
    • BlackBerry Proxy cluster: Select this option to specify the BlackBerry Proxy clusters that must be used to reach the domain
    • Direct: Select this option to route traffic from the app to the server without going through BlackBerry Proxy.
    • Deny: Select this option to block the app from connecting to the server.
  8. In the
    Primary
     drop-down list, specify the name of the
    BlackBerry Proxy
     cluster that you want to set as the primary cluster.
  9. In the
    Secondary
     drop-down list, specify the name of the
    BlackBerry Proxy
     cluster that you want to set as the secondary cluster
  10. Click
    Save
    .
  11. In the
    App servers
     section, click
    Add
     and complete one or more of the following tasks:
    Configuration
    Tasks
    If
    Use heritage settings
     is enabled in the
    BlackBerry Work
     App Config
    1. Search for and select
      BlackBerry Work
      .
    2. Click
      Save
      .
    For more information about the Use heritage settings option, see BlackBerry Work app configuration settings.
    If
    Use heritage settings
     is disabled in the
    BlackBerry Work
     App Config
    1. Search for and select
      BlackBerry Core and Mail Services
       (com.blackberry.gdservice-entitlement.coreandmail). Click
      Save
      .
    2. If you installed the
      BEMS-Presence
       service, search for and select
      BlackBerry Presence Service
       (com.blackberry.gdservice-entitlement.presence). Click
      Save
      .
    If the
    BEMS-Docs
     service is installed in your environment
    1. Search for and select
      Feature - Docs Service Entitlement
       (com.good.feature.share).
    2. Click
      Save
      .
  12. In the table for the app, click The Add icon.
  13. In the
    Server
     field, specify the FQDN of the
    BlackBerry Enterprise Mobility Server
    .
  14. In the
    Port
     field, specify the port of the
    BlackBerry Proxy
     cluster that is used to access the
    BlackBerry Enterprise Mobility Server
    . By default, the port number is 8443.
  15. In the
    Priority
     drop-down list, specify the priority for the
    BlackBerry Enterprise Mobility Server
     instance that
    BlackBerry Work
     will use.
  16. Select a
    Route type
    . If the
    BlackBerry Enterprise Mobility Server
     server is on-premises, select
    BlackBerry Proxy cluster
    . If you are using UEM Cloud with BEMS Cloud, select
    Direct
    .
  17. In the
    Primary
     drop-down list, specify the name of the
    BlackBerry Proxy
     cluster that you want to set as the primary cluster.
  18. In the
    Secondary
     drop-down list, specify the name of the
    BlackBerry Proxy
     cluster that you want to set as the secondary cluster.
  19. Click
    Save
    .
  20. Click
    Add
     or
    Save
    .
Assign the entitlement apps that you added in step 8 above to users or user groups. You can use one or more of the following options. For instructions, see the see the BlackBerry UEM Administration content.