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to communicate with a
Microsoft Office 365
environment using
Microsoft Graph

Complete this task only if your environment requires new client app registrations.
You must allow
to access
Microsoft Office 365
to access users’ mailboxes and send notifications to users’ devices when new email is received in the user's mailbox using
Microsoft Graph
. When you configure
to use the
Microsoft Graph
API, your environment is using modern authentication. After you configure the
Microsoft Graph
API, you must configure the autodiscover.
In 2022,
started to deprecate the
Microsoft Exchange Web Services
(EWS) for
Microsoft Exchange Online
APIs replacing the EWS with
Microsoft Graph
. For more information, visit and read 'Upcoming API Deprecations in Exchange Web Services for Exchange Online'.
For information on configuring email notifications for
BlackBerry Work
Cloud, see the
BlackBerry UEM Cloud
Verify that you have the following information and have completed the appropriate tasks.
Verify that you completed the following:
  1. In the
    BlackBerry Enterprise Mobility Server Dashboard
    , under
    BlackBerry Services Configuration
    , click
  2. Click
    Microsoft Graph
  3. Select the
    Use Microsoft Graph
    check box.
  4. In the
    Select Authentication type
    section, select an authentication type based on your environment and complete the associated tasks to allow
    to communicate with
    Microsoft Office 365
    Authentication type
    Client Certificate
    This option uses a client certificate to allow the
    service account to authenticate to
    Microsoft Office 365
    1. For the
      Upload PFX file
      , click
      Choose File
      and select the client certificate file. For instructions on obtaining the .PFX file, see Associate a certificate with the Azure app ID for BEMS
    2. In the
      Enter PFX file Password
      field, enter the password for the client certificate.
    Client Secret
    This option uses a client secret to allow the
    service account to authenticate to
    Microsoft Office 365
    . The client secret is created during the application registration process.
    In the
    Client Secret
    field, enter the Client secret Value. For instructions on obtaining the client secret, see Obtain an Azure app ID for BEMS with client secret authentication.
  5. In the
    Authentication Authority
    field, enter the Authentication Server URL that
    accesses and retrieve the OAuth token for authentication with
    Microsoft Office 365
    The authentication server URL must be in the format of
  6. In the
    Client Application ID
    field, enter the
    app ID for the credential authentication. For instructions, see the App ID for BEMS using credential authentication.
  7. In the
    Server Name
    field, enter the FQDN of the
    Microsoft Graph
    server. By default, the field is prepopulated with
  8. In the
    External Notification URL
    field, enter the URL that your IT provided when they registered with
    for callbacks on port 443 to send and receive notifications. Optionally, you can restrict traffic that the firewall accepts to only allow the external notification URL, enter https://<
    >/notificationClient/ (for example, For more information, see the BlackBerry Push Notifications (Mail) prerequisites in the BEMS Installation content.
  9. In the
    End User Email Address
    field, type an email address to test connectivity to
    Microsoft Office 365
    using the service account. Click
    . You can delete the email address after you complete the test.
  10. Click
  11. Configure the Autodiscover and Exchange Options in Configure BEMS to communicate with the Microsoft Exchange Server, Microsoft Office 365, or hybrid environment (step 5). You can configure the Autodiscovery and Exchange Options settings (Mail > Microsoft Exchange) using one of the following authentication types: Credential, Credential + Modern Authentication, Client Certificate + Modern Authentication, or Passive Authentication.
If you selected
Client Certificate
authentication, you can view the certificate information. Click
. The following certificate information is displayed:
  • Subject
  • Issuer
  • Validation period
  • Serial number