Finding log files for the Presence service
By default, a server log file is created for each
BEMS
server and is stored daily on the computer that hosts BEMS
. BEMS-Core
names the log files gems_<server_name
_time stamp
>.log. By default, the
BEMS
log files are stored daily in C:\BlackBerry\bemslogs
.
The timestamp is reset daily at 0:00. It is also reset each time that the
Good Technology Common Services
service is restarted and when the file size is a maximum of 100 MB.
When the
Presence
service is restarted, a new log file (LPP-log.txt) is not generated. When the log file reaches 10 MB, a new log is created. When 20 log files are created, the older log files are automatically deleted. When using
BEMS-Presence
for Microsoft Lync
Server
or Skype for Business
on-premises using trusted application mode, the Presence
service also writes Lync Presence Provider log files and names files LPP-log.txt. By default, the BEMS
Presence
log files are stored in C:\Program Files\BlackBerry\BlackBerry Enterprise Mobility Server\Good Presence\Logs\