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Finding log files for the Connect service

By default, a server log file is created for each
BEMS
server and is stored daily on the computer that hosts
BEMS
.
BEMS-Core
log files are displayed as gems_<
server_name
_
date_time stamp
>.log. By default, the
BEMS
log files are stored daily in
C:\BlackBerry\bemslogs
. The
Connect
service logs related information in the
BEMS-Core
log files for
Cisco Unified Communications Manager
, and
Skype for Business
when the environment is configured for non-trusted application mode.
The timestamp for each file is reset daily at 0:00 (midnight). It is also reset each time that the
Good Technology Connect
or
Good Technology Common Services
service is restarted and when a maximum file size is reached.
The following table summarizes the log files that are generated by the
BEMS-Connect
service.
Log file
Default log file location
Description
Connect_<
server_name
>
_<
date_time_stamp
>.log
C:\Program Files\BlackBerry\BlackBerry Enterprise Mobility Server\Good Connect\Logs
  • This log file logs
    BlackBerry Connect
    app connections data.
  • In
    Microsoft Lync Server
    or
    Skype for Business
    on-premises using trusted application mode environments, this log also logs all of the service log data including communications with the instant messaging platform.
  • The log file is reset when it reaches a maximum of 20 MB and a new log file is started. The log files are automatically deleted after three days.
  • The
    BEMS-Connect
    service log4net.config file controls the information that is logged in the log file. For more information, visit http://support.blackberry.com/community to read article 41080.
Connect-LongTerm_<
server
_name
>_<
date_time
_stamp
>.log
C:\Program Files\BlackBerry\BlackBerry Enterprise Mobility Server\Good Connect\Logs
  • This log file logs similar information to the
    Connect_<
    server_name
    >
    _<
    date
    _time_stamp
    >.log
    file (above) over a longer duration, but with less details. For example, this log file only logs some INFO level logging, all ERROR and WARN level logging. It doesn't log DEBUG level logging. By default, the
    Connect_<
    server_name
    >
    _<
    date_time_stamp>.log
    log file logs additional INFO logging and DEBUG log lines.
  • The log file is reset when it reaches a maximum of size 20 MB and a new log file is started. The log files are automatically deleted after 20 days.
Connect_MSMData_<
date
_stamp
>.log
C:\Program Files\BlackBerry\BlackBerry Enterprise Mobility Server\Good Connect\Logs
  • This log file logs
    BEMS-Connect
    app MSM-specific data that is used by the
    Good Mobile Service Manager
  • This log file isn't reset after a maximum size or deleted after a specified number of days.
  • This log file is not required for troubleshooting
    BEMS-Connect
    issues. 
gems_<
server_name
>_<
date
_time_stamp
>.log
C:\BlackBerry\bemslogs
  • This log file logs
    BEMS-Connect
    interaction information with
    Skype for Business
    on-premises using non-trusted application mode or
    Cisco Unified Communications Manager
    that is configured in your environment.
  • This log file is reset when it reaches a maximum size of 100 MB.
  • The log file is automatically purged after 10 days.