Frequently Asked Questions

BlackBerry Connect

is a standalone product that offers instant messaging and presence capabilities. During an instant messaging conversation, you can view the contact information of the person you are messaging. The Contact info pane in

BlackBerry Connect

shows the email address along with other available contact information from

Microsoft Active Directory

. In group discussions, you can view the presence of the group discussion members. Tapping a participant within the group discussion window opens the participant's info screen and shows the email address as well as along with other available contact information from

Microsoft Active Directory

. Tapping the email address brings up

BlackBerry Work

, creates a new email message, and prepopulates the To field in the email.

In

BlackBerry Work

, you can view users' online presence. Tapping

BlackBerry Dynamics Launcher

> Contacts shows your contacts list. Tapping a contact > brings up

BlackBerry Connect

and opens a chat window for the user.

For information about how you are notified when a new message arrives and

BlackBerry Connect

is in the background, see Change notification settings.

No,

BlackBerry Connect

does not automatically sign you out when the app goes into the background.

BlackBerry Connect

is configured, by default, to keep you logged in for 24 hours, although your IT administrator can change this setting. This 24-hour session renews itself every time you open the app and enter your password. You can also use the Away setting to change your status after a set period of time.

BlackBerry Connect

signs you out and closes the session with the instant messaging environment if you enable

Data Saver

and the app goes into the background. This feature prevents apps from using wireless network resources when the app is in the background. For more information, visit support.blackberry.com/community to read article 46590.