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Install and activate
BlackBerry Connect
using an access key, activation password, or QR code on the
Android
device

You can send the following instructions to
Android
device users that are installing
BlackBerry Connect
using an access key, activation password, or QR code.
  1. Request an access key, activation password, or QR code from your administrator or generate an access key and QR code from your organization's self-service portal.
  2. After you receive the email message with the activation details or have generated your own access key, activation password, or QR code, download and install
    BlackBerry Connect
    from
    Google Play
    .
  3. Tap
    Connect
    .
  4. Tap
    Client End User License Agreement
    to read the license agreement and, if you accept the terms, tap
    I Accept
    .
  5. Complete one of the following tasks:
    Activation method
    Steps
    Access key
    *
    1. In the
      Email Address
      field, type the email address located in the activation email message that you received from your administrator or type your work email address if you generated your own access key.
    2. In the
      Activation password
      field, enter the access key, without hyphens, that is in your activation email message that you received from your administrator or enter the access key that you generated from the
      BlackBerry UEM Self-Service
      . The access key is not case sensitive.
    3. Tap
      OK
      .
    Activation password
    *
    1. In the
      Email Address
      field, type the email address that is in the activation email message that you received from your administrator or type your work email address if you generated your own activation password.
    2. In the
      Activation password
      field, enter the the activation password that is in your activation email message that you received from your administrator or enter the activation password that you generated in the
      BlackBerry UEM Self-Service
      .
    3. Tap
      OK
      .
    QR code
    1. Tap Use QR code.
    2. Tap
      Allow
      to give
      BlackBerry Connect
      access the camera.
    3. Scan the QR code in the activation email that you received from your administrator or that you generated in the
      BlackBerry UEM Self-Service
      .
    *
    Optionally, you can tap
    Advanced Settings
    and enter your email address, access key or activation password, and the
    BlackBerry UEM
    address.
  6. Create and confirm a password for
    BlackBerry Connect
    . If your device is equipped with fingerprint authentication, you can turn on this option to use instead of the password, except on initial startup.
  7. If prompted, allow the
    BlackBerry Connect
    app to use your location history to establish trusted locations.
  8. If other devices, including your principal workstation, are also signed in, you will receive a notice advising you of this condition. Tap
    OK
    .
  9. Tap the
    BlackBerry Dynamics Launcher
    or tap the screen to start using
    BlackBerry Connect
    .