Skip Navigation
  1. BlackBerry Docs
  2. BlackBerry Access 3.17
  3. BlackBerry Access Administration Guide
  4. Getting started with BlackBerry Access
  5. Prerequisites: Deploying BlackBerry Work with BlackBerry Access

Prerequisites: Deploying
BlackBerry Work
 with
BlackBerry Access

When users install
BlackBerry Access for Windows
 or
BlackBerry Access for macOS
,
BlackBerry Work
 is also installed as an integrated web extension for
BlackBerry Access
.
Before you deploy
BlackBerry Access for Windows
 or
BlackBerry Access for macOS
 with
BlackBerry Work
, note the following prerequisites:
  • Verify that the “Disable
    BlackBerry Work
    ” app configuration setting is not selected (see BlackBerry Access app configuration settings).
  • BlackBerry Work
     uses
    Microsoft Exchange Web Services
     instead of
    Microsoft Exchange ActiveSync
    .
    BlackBerry Work
     doesn’t use a configuration file for the
    Microsoft Exchange Web Services
     Autodiscover service. Verify that the
    Microsoft Exchange Web Services
     Autodiscover service is enabled. For more information about using EWSEditor to check if the Autodiscover service is enabled, visit support.blackberry.com/community to read article 40351.
  • Verify that the
    BlackBerry Enterprise Mobility Server
     is configured for the
    Microsoft Exchange Web Services
     Autodiscover service. For instructions, see the BlackBerry Enterprise Mobility Server Installation and Configuration content.
    To use
    BEMS
     for Autodiscover, the user must be assigned the BlackBerry Core and Mail Services or Good Enterprise Services entitlement. The entitlement must be configured in the
    BlackBerry Dynamics
     connectivity profile linked to the FQDN of the
    BEMS
     and port 8443. For more information, see Configure BlackBerry Work connection settings.
    Autodiscovery of the user's mailbox occurs as follows:
    1. BlackBerry Work
       connects to
      BEMS
       to perform autodiscovery if the proper
      BEMS
      -related entitlements are configured in the
      BlackBerry Dynamics
       connectivity profile and assigned to the user. Good Enterprise Services or BlackBerry Core and Mail Services entitlements both cover this requirement.
    2. If that fails,
      BlackBerry Work
       attempts to connect to https://<emaildomain.com>/autodiscover/autodiscover.svc
    3. If that fails,
      BlackBerry Work
       attempts to connect to https://autodiscover.<emaildomain.com>/autodiscover/autodiscover.svc.
  • If
    Microsoft Exchange Web Services
     is using a self-signed server certificate, ensure that the “Alert user for invalid or expired certificate” app configuration setting is not selected.
If you want to enable
Kerberos
 Constrained Delegation, note the following prerequisites:
  • In the
    Microsoft Internet Information Services
     (IIS), enable
    Kerberos
     authentication (under
    Windows
     authentication) for the
    Microsoft Exchange Web Services
     web server.
  • In
    Microsoft Active Directory Users and Computers
    , in the
    Microsoft
     Management Console (MMC), on the Delegation tab, add the
    Microsoft Exchange Web Services
     HTTP service for the
    UEM
     administrator account.
  • If
    Kerberos
     Constrained Delegation is enabled, users can’t enter their authentication credentials (username and password). Authentication is delegated to the
    UEM
     administrator account.
  • For more information about setting up
    Kerberos
     Constrained Delegation, read Configuring Kerberos for BlackBerry Dynamics apps in the
    BlackBerry UEM
     Configuration content.