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  2. BlackBerry Access 3.17
  3. BlackBerry Access Administration Guide
  4. Managing BlackBerry Access
  5. Security features
  6. Send device commands to BlackBerry Access in BlackBerry UEM

Send device commands to
BlackBerry Access
 in
BlackBerry UEM

After
BlackBerry Access
, or any other
BlackBerry Dynamics
 app, has been installed on a device, you can perform actions on the apps. For example, you can delete app data if a user has lost a device.
  1. On the menu bar, click
    Users
    .
  2. Search for a user account.
  3. In the search results, click the name of the user account.
  4. Select the device tab for the device that has installed the app that you want to manage.
  5. Expand the
    BlackBerry Dynamics apps
     section.
  6. Locate the row for the Dynamics app to manage.
  7. Click the three dots in the
    App actions
     column to perform one of the following actions:
    Task
    Description
    Lock app
    Lock the
    BlackBerry Dynamics
     app. This is useful when a user has lost a device but may recover it. The app cannot be accessed but app data is not deleted.
    Unlock app
    Unlock the
    BlackBerry Dynamics
     app. The user will regain access to the app and app data.
    Delete app data
    Delete all data for the
    BlackBerry Dynamics
     app and make the app unusable. The app data cannot be recovered. This is useful when a user has lost a device and cannot recover it.
    Logging on
    Turn on app logging. Logging is set to debug level.
    Logging off
    Turn off app logging.
    Upload log files
    Upload the app logs from the device to the
    BlackBerry Dynamics NOC
    .
    Get app events
    Display detailed information about compliance and other app events.
    App details
    Displays detailed information about the app including the Container ID.
  8. Confirm whether you want to complete the action.