- What is BlackBerry Access?
- Getting started with BlackBerry Access
- Managing BlackBerry Access
- Making BlackBerry Access available to users
- Configuring BlackBerry Access app settings
- Configuring the BlackBerry Dynamics Launcher
- Whitelist the BlackBerry UEM App Catalog in the BlackBerry Dynamics Connectivity profile
- Configure single sign-on for BlackBerry Access in BlackBerry UEM
- Setting up a PAC file to manage a proxy infrastructure
- Configure RSA SecurID soft token authentication
- Kerberos authentication support
- Managing certificates
- Security features
- Video support
- Configuring allowed Internet domains
- Changing communications protocols
- Configure access to WebRTC-based destinations
- Allow users to open custom URL schemes
- Allow users to securely edit files within an app in BlackBerry Access on Windows or macOS
- Identifying BlackBerry Access in user agent
- Using BlackBerry Analytics to collect app data
- Troubleshooting
- Feature support
- Browser support for HTML5 and CSS3
- BlackBerry Docs
- BlackBerry Access 3.17
- BlackBerry Access Administration Guide
- Troubleshooting
- Troubleshoot connectivity issues
Troubleshoot connectivity issues
If users are reporting connectivity issues, you can ask them to perform connectivity tests. These tests also help you troubleshoot proxy servers and PAC file configurations. Tests are performed on the connections between the device, other servers, and the
BlackBerry Dynamics NOC
, and do not go through the BlackBerry Proxy
.Provide the following instructions to users:
- Tap
to open the BlackBerry Dynamics Launcher. - Tap
. - In theAdvancedsection, choose one of the following:
- OniOSdevices, clickNetwork Utilities.
- OnAndroiddevices, clickNet Tools.
- Provide the URL or IP address that you want to test to users and tell them to enter it.
- Depending on what you want to test, tell users to select eitherPing,Trace, orLookup.