Users tab
The Users tab provides statistics on the number of users who were targeted by the alert and the kinds of responses that were recorded from users who received the alert
The
Sent Details
section contains statistics on the number of users targeted by the alert, the number of users the alert was sent to, and the number of users the system is still trying to contact or the system failed to contact. For each of these options, a menu next to the number contains the following options:- Export Delivery Summary (CSV): Click this option to create an exportable CSV file containing the names of all users who fit the particular category you clicked: Targeted, Sent , or In Progress or Failed. Where applicable, the CSV also contains the alert sent time, responded time, user response, and error time recorded for each user in the list.
- Send alert to these users: Click this option to open a duplicate of the original alert that you can modify and send out again. For the "In Progress or Failed" category, this option is a quick way of adding more personal devices and delivery methods to the alert to try to contact alert targets who were unaware of or unable to respond to the original alert.
The
Response Details
section displays a list of the possible alert response options, each assigned a different color. The total number of alert recipients who have selected that option is displayed next to each option. This information is also graphically represented on the screen by a circle divided into colored segments in proportion to the number of response options of each type that were selected.The menu next to each response number contains the following options:
- Export Delivery Summary (CSV) for sent alert: Click this option to create an exportable CSV file containing the names of all recipients who chose the corresponding response option. Where applicable, the CSV also contains the alert sent time, responded time, user response, and work related details for each recipient.
- Send Alert to These Users: Click this option to open a duplicate of the original alert that you can modify and send out again. For the Not Responded category, this option is a quick way of adding more personal devices and delivery methods to the alert to try to contact alert targets who were unaware of or unable to respond to the original alert. For other options, it is a way to provide specific additional instructions to a highly targeted group.
- User List: Click this option to open a User Tracking report.