- BlackBerry® AtHoc® set up and administration overview
- Configure BlackBerry AtHoc settings
- Basic settings
- External events
- Manage system settings
- Specify system settings options
- Add or remove a disclaimer for the BlackBerry AtHoc management system
- Security policy settings
- Define password rules
- Configure password complexity
- Enforce a system-wide password update
- Send a reminder before a password expires
- Revoke operator permissions automatically
- Set session timeout and continue session values
- Limit active sessions
- Enable operator login using smart cards
- Require operator login using smart cards
- Enable SSO certificate revocation list checking
- Import a service provider certificate
- Enable CAPTCHA validation
- Monitor system health
- View the diagnostic log
- View geolocation transactions and logs
- Database archiving
- Organizations Manager
- Enable and disable features
- Manage the agents for integrated devices
- Provision applications that can call the web API
- Configure API throttling settings
- View the operator audit trail
- Manage system jobs
- Purge ended alerts
- Manage SMS Opt-In
- Configure device gateways
- Configure devices overview
- Configure devices
- Enable and disable devices
- Set device delivery priority
- Add a device to the user details contact information
- Manage mass communication devices
- Mass device types and categories
- Create a mass device endpoint
- View and edit device details
- Configure Giant Voice devices
- Configure the AtHoc Connect organization network
- Manage the Cloud Services Gateway
- Configure RSS feed information for RSS and Atom content feeds
- Configure XML feed information for mass communication devices
- Configure failover delivery gateways
- Manage a TTY/TDD phone device
- Manage a CAP feed device
- Manage a pager device
- Translate custom device attributes
- Configure desktop app settings
- Configure the BlackBerry AtHoc mobile app
- BlackBerry AtHoc Customer Support Portal
- Documentation feedback
View the diagnostic log
The diagnostic log allows you to view various logs and events and export that information to a .csv file, which can be then sent to
BlackBerry AtHoc
customer support for troubleshooting purposes. You can export a maximum of 30,000 events.- In the navigation bar, click
. - In theSetupsection, clickDiagnostic Log. The diagnostic log appears.
- Optionally, clickRefreshto refresh the log manually and show the most recently received alerts.
- Optionally, clickClear Logto remove all entries from the log.You must be logged in to the System Setup (3) organization and have system administrator permissions to clear the diagnostic log
- Optionally, clickExportto export the contents of the log to a .csv file.
- ClickCurrent Pageor the number of events that you want to export.