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  1. BlackBerry Docs
  2. BlackBerry AtHoc
  3. 7.21
  4. System Settings and Configuration
  5. Configure BlackBerry AtHoc settings
  6. Basic settings
  7. Customization

Customization

The Customization section in General Settings enables you to update your home page with welcome text, provide users with organization administrator contact information, adjust the locale settings for your organization, specify phone call settings, add a logo for your desktop app, customize the name on Self Service pages, add disclaimer messages for Self Service or the mobile app, and specify the layout of user profile and dependent pages.

Text

  1. In the
    Homepage Welcome Message
     field, enter text that will appear at the top of the Welcome screen.
  2. In the
    Footer Text
     field, enter text that will appear on the bottom left of every screen.
    This text can be a disclaimer, if one is required, or any information that all users need to see.
  3. Click
    Save
    .

Organization Contact Info

  1. In the
    Name
     field, enter the name of an organization administrator or help desk alias that users can contact for help with password or username issues when accessing
    BlackBerry AtHoc
    .
  2. In the
    Email
     field, enter the email address of the organization administrator or help desk.
  3. In the
    Phone
     field, enter the contact phone number.
When this section is configured, this information is displayed in the following locations:
  • The
    BlackBerry AtHoc
     management system homepage at the bottom of the Welcome Message.
  • The bottom of the Self Service login page.
  • The forgot user name recovery pages for the management system and mobile app.
  • The forgot password recovery pages for the management system and mobile app.

Locale Setting

The Locale pull-down is not configurable on this page. The Locale setting for an organization is configured when the organization is first created and cannot be changed.
  1. From the
    Date Format
     pull-down list, select the date format.
  2. From the
    Time Format
     pull-down list, select the time format.
  3. From the
    Delivery Locales
     pull-down list, select the supported delivery locales. Once enabled, support for a delivery locale cannot be disabled.
  4. From the
    Time Zone
     pull-down list, select the time zone.

Phone Call Setting

  1. In the
    Caller ID
     field, enter the number you want to display on the mobile devices of alert recipients when an alert is published to them. You can enter up to 15 digits and special characters such as +.
  2. In the
    Default Country Code
     field, select the country code that will be displayed by default whenever users enter a phone number into a field.
  3. Optionally, in the
    GETS
     field, enter the Government Emergency Telecommunications Service (GETS) PIN number.
  4. Click
    Save
    .

Desktop App

  1. In the
    Desktop App Logo
     field, click
    Browse
     to upload the graphic file you want to display in the desktop app. The file must be a .gif, .jpg, or .png file type. The recommended size is 140 pixels wide by 70 pixels high.
  2. Click
    Save
    .

Self Service

  1. In the
    Name on User Pages
     field, enter your organization name.
  2. Optionally, include an organization-specific disclaimer message to display to users when they log in to Self Service. The maximum size of the message is 4000 characters.
  3. (For suborganizations only.) Optionally, select the
    Organization Subscription for End Users
     option to enable users to subscribe themselves to this organization in Self Service. This option is enabled by default.
  4. (For suborganizations only.) Optionally, select the
    User Move for End Users
     option to enable users to move themselves to this organization in Self Service. This option is enabled by default.
  5. Click
    Save
    .

Mobile App

  1. In the
    Disclaimer Message
     text box, enter text that informs end users that when they register for the mobile app, their data is being shared with your organization. You can enter a maximum of 1000 characters. When text is entered in this field, a pop-up message is displayed to end users when they complete registering on the mobile app. End users must acknowledge the disclaimer message before using the mobile app for the first time.
  2. Click
    Save
    .