Basic

BlackBerry AtHoc

test procedures

√	Description	Expected result
	Open a browser, and navigate to the Management System application. To do this, navigate to the <AtHoc-ENS-URL> . For example, https://alerts.company.com (if SSL is used).	The login page displays.
	Log in as an administrator.	The BlackBerry AtHoc management system home page displays.
	In the navigation bar, click .	—

√	Description	Expected result
	Install a desktop software client, as described in the BlackBerry AtHoc Desktop App Installation and Administration Guide .	The desktop software is installed on the user's computer and the user appears in the User manager.

√	Description	Expected result
	Open the BlackBerry AtHoc management system. In the navigation bar, click .	—
	Click Users > User Attributes . On the User Attributes page, click New .	—
	Create a multi-select picklist attribute whose Attribute Name is Test .	—
	Assign two pick-list values to the Test attribute: T1 and T2 .	—
	Click Save to create the pick list attribute.	A pick list attribute named Test is created.
	Create a number attribute named ID .	A number attribute named ID is created.
	Create a text attribute named Comments .	A text attribute named Comments is created.
	Select the pick list attribute named Test and click Delete .	The Test attribute is deleted.

√	Description	Expected result
	In the navigation bar, click .	The Settings page opens.
	From the Settings page, in the Users section, click User Attributes .	The User Attributes screen opens.
	On the User Attributes screen, select the attribute that is of the Type Path .	The Organizational Hierarchy settings page opens.
	In the Values section, add or delete a node.	—
	Click Save .	A Success message is displayed.
	In the navigation bar, click .	The Settings page opens.
	From the Settings page, in the Users section, click Distribution List Folders .	The Distribution List Folders screen opens.
	On the Distribution List Folders screen, add or delete a node.	—
	Click Save .	A success message is displayed.

√	Description	Expected result
	In the navigation bar, click Users . Click Distribution Lists .	—
	Create a static list named Stat1 and add your user ID as a member.	The Members field displays 1 .
	Create a dynamic list named Dyn1 and add a criteria that includes your user ID in the results.	—

√	Description	Expected result
	In the navigation bar, click the Users > Users .	The Users page opens.
	Click More Actions > Import > Users .	—
	Download a template CSV file. An Excel spreadsheet opens and must (if new install) contain only the selected User ID.	Excel must be installed on your computer. If you do not have Excel, use Notepad to view the .csv file content. The file must contain all static lists, custom attributes, and devices.
	Fill in all required fields.	—
	Save the file with the name test.csv .	—
	Return to the management system and continue from the Import User File page.	—
	Select the import CSV file: Click Browse . In the file selection dialog, navigate to and select the test.csv file. Right-click and select Open with to confirm the selection of the file. Click Open . Click Import .	The Import User Progress window opens and all users are successfully processed. The Last import field displays the correct date and time of the import.
	Click Download Log and in the File Download dialog, select Open .	An Excel spreadsheet opens and displays all the users from the CSV file. The AtHoc Import Result column contains the value OK and each user has a unique user ID.
	Compare the Users list with the import CSV file. To open the CSV file: From the Users page, click More > Actions > Import > Users . Click Browse and open the import .csv file.	An Excel spreadsheet opens and contains the current user and the users that were imported.
	In the navigation bar, click Users > Users .	All qualified users display in the table.
	Spot check users to verify that the correct details have been imported.	The details pane at the bottom of the screen displays the correct information for the selected end user.

√	Description	Expected result
	In the navigation bar, click Alert > Alert Templates .	The Alert Templates page opens.
	Click New .	The New Alert Template screen opens.
	Create an alert template named SC1 .	—
	For the new template: Select Available for Quick Publish . Add the title and body. Add a response option. Target one or more users. Select delivery to the following device: Desktop popup. Check spelling.	—
	Save the alert template.	An alert template named SC1 is created.

√	Description	Expected result
	In the navigation bar, click Alerts > New Alert .	The Select from Alert Templates page opens.
	Publish an alert template: Select the SC1 alert template and click Edit . In the Target Users section, click review the users in the Targeting Summary. Click Review and Publish . Click Publish .	All qualified users are targeted. The Sent Alerts list displays the published alert with a Live status. If the status is still Scheduled, wait 15 seconds and re-select Sent Alerts to refresh the display. The status must be live in no more than 15 seconds from template activation.
	Wait up to two minutes for the alert to arrive on the users desktop. After you receive the pop-up, click Acknowledge and Close .	The desktop pop-up displays and an audio alert plays (if speakers are connected and audio is enabled). Upon acknowledgment, the pop-up must disappear.

√	Description	Expected result
	From the user's computer, right-click the AtHoc desktop software system tray icon () and select Access Self Service . For Mac users, left-click to open the status item menu.	A new browser window displays the Self Service Inbox which contains the newly published alert (but only if the user authentication is set to Auto\Windows authentication.) (Mac) The Safari browser is launched for any service selected from the status item menu.
	Navigate through the other Self Service tabs and verify that the displayed information is correct.	The published alert appears in the list with a Live status.

√	Description	Expected result
	In the navigation bar, click Alert > Sent Alerts .	The published alert appears in the list with a Live status.
	Hover the pointer over the published alert. The tool tip displays the title body and responses. Click the alert to open the details.	You can see the Delivery Summary, which lists the number of targeted users, the number of Sent to users, and the number of users who acknowledged the alert. You can also see a drop–down list of detail reports.
	Click Export > Export Full Report . Note that you must have Excel 2003 or higher installed on your computer to open the report.	You are asked to open the .csv file. The Detailed Alert tracking report must open and display the alert details and track information. You can see the users who received and acknowledged the alert.

√	Description	Expected result
	In the navigation bar, click .	—
	In the Basic section, click Audio Files .	The Audio Files page opens.
	Click New .	The New Audio File dialog opens.
	Enter an audio name and upload a .wav file that is larger than 1 MB but not more than 2 MB.	You can record a .wav file using the Windows Sound Recorder (Start / Programs / Accessories / Entertainment / Sound Recorder.) A voice recording of 30 seconds must be 1 MB. After you record a voice, save it using File > Save As .
	After selecting the file to be uploaded, click Save .	 Return to Audio Files.

√	Description	Expected result
	Check the Windows application event log and the AtHocEventViewer on the application server.	You must not see any unexplained errors in the log.