- What is BBM Enterprise?
- Setting up BBM Enterprise for use in your organization
- Set up BBM Enterprise
- Existing BBM Protected users: switching to BBM Enterprise
- Migrate from Enterprise Identity management to BlackBerry UEM management
- Accessing BBM Enterprise from more than one device
- View or edit your BlackBerry ID
- Reset your BBM Enterprise password
- Reset your BlackBerry ID
- Change your BBM Enterprise status or profile
- Chats in BBM Enterprise
- Start a chat
- Forward a message
- Quote a message
- Record a voice note
- Add a message to favorites
- Send a timed message or picture
- Copy or email a chat
- Pin a chat
- Retract or delete a message
- Clear a chat
- Hide a chat
- Start a BBM Enterprise group chat
- Start a group chat
- Add more people to the group chat
- Assign administrator privileges to a group chat participant
- Add a profile picture to a group chat
- Add a picture or file to a group chat
- Change the group chat subject
- Clone a group chat
- Mention a participant in a group chat
- Remove a participant from a group chat
- Turn on priority notifications
- Conferencing with BBM Enterprise
- Managing contacts and groups in BBM Enterprise
- Transferring your BBM Enterprise contacts
- Add a BBM Enterprise contact
- Show your BBM Enterprise PIN or barcode
- Verify your keys with a contact
- Resync keys
- Send a key exchange passphrase to a contact
- Cancel a key exchange
- Delete a contact
- Search for coworkers who use BBM Enterprise
- Troubleshooting: I can't add a BBM Enterprise contact
- Organize your contacts
- BBM Enterprise: Frequently asked questions
- BlackBerry Docs
- BBM Enterprise
- BBM Enterprise for iOS User Guide
- Managing contacts and groups in BBM Enterprise
- Troubleshooting: I can't add a BBM Enterprise contact
Troubleshooting: I can't add a BBM Enterprise contact
BBM Enterprise
contact- If you invited someone toBBM Enterprisebut can't start a chat with the person, try any of the following:
- To check if the contact recently changed names, tap
. - Check that the email address, phone number, or PIN in your invitation matches the person's current information.
- Check if you blocked this person.
- If the person doesn't haveBBMorBBM Enterprise, you might have to wait for them to download and set upBBMorBBM Enterprise. Contact the person to verify before you invite them again.
- If the person's device is turned off or if the person blocks you, your invitation might continue to appear in your Sent list.To view your pending invitations, tap
> 
.