Support for CylancePROTECT Desktop on legacy operating systems Skip Navigation

Support for
CylancePROTECT Desktop
on legacy operating systems

BlackBerry provides continued support for specific versions of the CylancePROTECT Desktop agent on the following legacy operating systems. The operating systems below are designated as legacy because they have been deprecated by the manufacturer.
Changes to the information below will be published at least 12 months in advance to help customers prepare for the removal of support for legacy operating systems.
OS
Required version of the
CylancePROTECT Desktop
agent
Windows XP
2.1.1568
Windows Vista
2.1.1564
Windows
8
2.1.1564
Windows Server
2008 R2
3.0.1005*
Windows Server
2008
2.1.1568
Windows Server
2003 (SP2)
Windows Server
2003 R2 (SP2)
2.1.1568
Linux
RHEL 6.6 to 6.10
3.1.100x
*
Windows Server
2008 R2 also supports the
CylanceOPTICS
agent version 3.2.1299.
  • BlackBerry
    strongly encourages customers to upgrade desktop devices to modern operating systems that are actively supported by the manufacturer and to upgrade to the latest available version of the
    CylancePROTECT Desktop
    agent to benefit from the latest features and fixes. For more information about the operating systems and the agent versions that
    BlackBerry
    officially supports, see the CylancePROTECT Desktop compatibility matrix and the CylancePROTECT Desktop requirements.
  • CylancePROTECT Desktop
    agent version 2.1.1564 and 1568 are no longer available for download from the
    Cylance
    console, but they are available by request from
    BlackBerry
    Technical Support.
  • BlackBerry
    Technical Support will engage in commercially reasonable efforts to resolve or provide a workaround for
    CylancePROTECT Desktop
    issues on the indicated legacy operating systems, but the success of resolutions or workarounds cannot be guaranteed.
  • BlackBerry
    Engineering does not commit to bug fixes, security updates, or feature enhancements for legacy operating systems, for the following reasons:
    • Legacy operating systems do not support the framework or technologies that
      BlackBerry
      requires for our products.
    • The manufacturer has decided to no longer support these operating systems, which could expose serious security flaws or defects that the manufacturer will not address.