Considerations for changing BlackBerry Dynamics certificates
Review the following considerations if you want to change any of the
BlackBerry
Dynamics
SSL certificates. If problems occur when you change a certificate, communication between BlackBerry UEM
components and between UEM
and BlackBerry
Dynamics
apps could be disrupted. Plan and test certificate changes carefully.Consideration | Details |
|---|---|
Add new certificates to peripheral equipment | If you have added BlackBerry
Dynamics certificates to peripheral equipment on your network, add the new certificate to peripheral equipment before adding it to UEM . |
Use the latest versions of BlackBerry
Dynamics apps | If you are replacing the BlackBerry
Dynamics certificate for application management or Direct Connect , ensure that users are using the latest available version of BlackBerry
Dynamics apps before you replace the certificate. |
BlackBerry
Dynamics apps must be open to receive a certificate | A user must open a BlackBerry
Dynamics app on their device for it to receive a certificate from UEM . If you are replacing the BlackBerry
Dynamics certificate for application management or Direct Connect and the change becomes effective before UEM pushes the certificate to all BlackBerry
Dynamics apps, any apps that did not receive the certificate must be reactivated. Apps do not receive certificates while they are suspended on iOS devices or while Android devices are in Doze mode. |
Verify that the BlackBerry Connectivity Node is accessible | If any BlackBerry Proxy instances are unreachable by UEM when BlackBerry
Dynamics certificates are replaced, BlackBerry
Dynamics apps will not be able to connect to those instances following the certificate replacement. |
Scheduling certificate changes | If you are replacing the certificate for BlackBerry
Dynamics servers, choose a period of low activity to restart the servers.Allow sufficient time for new certificates to propagate to BlackBerry Proxy and BlackBerry
Dynamics apps. If you are replacing only the certificate for BlackBerry
Dynamics servers, allow at least 10 minutes before the server restarts. |