Deactivating devices

When a device is deactivated, the connection between the device and the user account in

BlackBerry UEM

is removed. You can't manage the device and the device is no longer displayed in the management console. The user can't access work data on the device.

A device can be deactivated using any of the following methods:

Administrators can deactivate a device from the

UEM

management console using the "Delete only work data" or "Delete all device data" command.

UEM

can deactivate a device if it violates the rules in the assigned compliance profile and the configured enforcement action is to deactivate the device.

Users can deactivate a device from

UEM Self-Service

using the "Delete only work data" or "Delete all device data" command.

Users can use the

UEM Client

to deactivate

iOS

and

Android

devices.

Users can deactivate

Windows 10

devices from Settings > Accounts > Work access > Delete.

Note the following considerations when you deactivate devices with the specified activation types:

Activation type	Considerations
Android Enterprise devices with a work profile only	You have the option to delete all data from the SD card and remove factory reset protection.
Android Enterprise devices with Work and personal - full control activations	The "Delete all device data" command is supported for Android 10 only. UEM will no longer support Android 10 as of January 2024. The "Delete only work data" command is supported for Android 11 and later. This command removes all work data and apps but allows the user to keep personal data and apps and continue using the unmanaged device.
Android Enterprise devices with Work and personal - user privacy and Work and personal - full control activations	If you use the "Delete only work data" command, you can specify a reason that appears in the notification on the user's device. If the device is deactivated for violating compliance rules, the notification specifies the reason the device was out of compliance.
Knox MDM	Internal apps are uninstalled. The uninstall option becomes available for any public apps that were installed from the app list as required.
Samsung Knox Workspace devices with Work and personal - full control	Deactivating the device deletes all data from the device. You can specify which data is wiped using the "Data wipe on deactivation" IT policy rule.