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  2. BlackBerry UEM 12.20
  3. Activating devices
  4. Activating iOS devices
  5. Activate an iOS or iPadOS device with the MDM controls activation type

Activate an
iOS
 or
iPadOS
 device with the
MDM controls
 activation type

To activate devices with the
MDM controls
 activation type or the
User privacy
 with MDM options enabled activation type, send the following activation instructions to device users.
During activation, users must leave the
BlackBerry UEM Client
 to manually install the MDM profile.
If Lockdown Mode is enabled on your device (
iOS
 and
iPadOS
 16 or later), you must disable it to activate the device. Lockdown Mode prevents the installation of configuration profiles which are required for activation. If necessary, you can enable Lockdown Mode after activation.
  1. On your device, install the
    UEM Client
     from the
    App Store
    .
  2. Open the
    UEM Client
      and accept the license agreement.
  3. Do one of the following:
    Task
    Steps
    Scan a
    QR Code
     to activate the device.
    1. Tap The QR code icon.
    2. To allow the
      UEM Client
       to take pictures and record video, tap
      Allow
      .
    3. Scan the
      QR Code
       in the activation email that you received.
    Manually activate the device.
    1. Type your work email address and activation password.
    2. If necessary, type the server address. You can find the server address in the activation email that you received or in
      BlackBerry UEM Self-Service
      .
    3. Tap
      Next
      .
  4. To allow the
    UEM Client
     to send you notifications, tap
    Allow
    . Choosing
    Don't Allow
     will prevent the device from activating.
  5. When you are prompted to install a configuration profile, tap
    OK
    .
  6. When you are prompted to download the configuration profile, tap
    Allow
    .
  7. After the download is complete, open
    Settings
    .
  8. Tap
    General
     and navigate to
    VPN & Device Management
    .
  9. To install the profile, tap
    BlackBerry UEM Profile
     and follow the instructions on the screen.
  10. After the installation is complete, to complete the activation, return to the
    UEM Client
    .
  11. If you are prompted to install work apps on your device, follow the instructions on the screen.
To verify that the activation process completed successfully, perform one of the following actions:
  • On the device, open the
    UEM Client
     and tap
    About
    . In the
    Activated Device
     and
    Compliance Status
     sections, verify that the device information and the activation time stamp are present.
  • In
    BlackBerry UEM Self-Service
    , verify that your device is listed as an activated device. It can take up to two minutes for the status to update after you activate the device.