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Data flow: Activating an
Android Enterprise
Work and personal - user privacy
device using a managed
Google Play
account

Diagram showing the steps and components mentioned in the following data flow.
This data flow applies when you allow
BlackBerry UEM
to manage
Google Play
accounts. For more information see the Administration content.
  1. You perform the following actions:
    1. Add a user to
      BlackBerry UEM
      as a local user account or using the account information retrieved from your company directory.
    2. Make sure the "
      Work and personal - user privacy
      ” activation type is assigned to the user.
    3. Use one of the following options to provide the user with activation details:
      • Automatically generate a device activation password and, optionally, a
        QR Code
        and send an email with activation instructions for the user
      • Set a device activation password and communicate the username and password to the user directly or by email
      • Don't set a device activation password and communicate the
        BlackBerry UEM Self-Service
        address to the user so that they can set their own activation password and view a
        QR Code
        .
  2. The user downloads
    BlackBerry UEM Client
    from
    Google Play
    and installs it on the device. After it is installed, the user opens the
    BlackBerry UEM Client
    and enters their email address and activation password or scans the
    QR Code
    .
  3. The
    BlackBerry UEM Client
    on the device performs the following actions:
    1. Establishes a connection to the
      BlackBerry Infrastructure
    2. Sends a request for activation information to the
      BlackBerry Infrastructure
  4. The
    BlackBerry Infrastructure
    performs the following actions:
    1. Verifies that the user is a valid, registered user
    2. Retrieves the
      BlackBerry UEM
      address for the user
    3. Sends the address to the
      BlackBerry UEM Client
  5. The
    BlackBerry UEM Client
    establishes a connection with
    BlackBerry UEM
    using an HTTP CONNECT call over port 443 and sends an activation request to
    BlackBerry UEM
    . The activation request includes the username, password, device operating system, and unique device identifier.
  6. BlackBerry UEM
    performs the following actions:
    1. Determines the activation type assigned to the user account
    2. Connects to
      Google
      and creates a managed
      Google Play
      user
    3. Creates a device instance
    4. Associates the device instance with the specified user account
    5. Adds the enrollment session ID to an HTTP session
    6. Sends the user's managed
      Google Play
      account information and a successful authentication message to the device
  7. If the device is not encrypted, the user is prompted to encrypt the device.
  8. The
    BlackBerry UEM Client
    performs the following actions:
    1. Connects to
      Google
      to verify the user
    2. Creates the work profile on the device
    3. Creates a CSR using the information received from
      BlackBerry UEM
      and sends a client certificate request to
      BlackBerry UEM
      over HTTPS.
  9. BlackBerry UEM
    performs the following actions:
    1. Validates the client certificate request against the enrollment session ID in the HTTP session
    2. Signs the client certificate request with the root certificate
    3. Sends the signed client certificate and root certificate back to the
      BlackBerry UEM Client
    A mutually authenticated TLS session is established between the
    BlackBerry UEM Client
    and
    BlackBerry UEM
    .
  10. The
    BlackBerry UEM Client
    requests all configuration information and sends the device and software information to
    BlackBerry UEM
    .
  11. BlackBerry UEM
    stores the device information in the database and sends the requested configuration information to the device.
  12. The device sends an acknowledgment to
    BlackBerry UEM
    that it received and applied the configuration information. The activation process is complete.