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  1. BlackBerry Docs
  2. BlackBerry Enterprise Mobility Server 3.8
  3. Configuring the BlackBerry Connect service
  4. Configuring the Connect service in the BEMS dashboard
  5. Configure BEMS to access on-premises Microsoft Exchange Server conversation histories

Configure
BEMS
 to access on-premises
Microsoft Exchange Server
 conversation histories

Complete this task only if your environment includes an on-premises
Microsoft Exchange Server
. If your environment uses
Microsoft Exchange Online
, complete the instructions in Configure BEMS to access Microsoft Exchange Online conversation histories. Enable this feature to imitate a user's desktop client experience when they save the history of a
BlackBerry Connect
 chat to their
Microsoft Exchange Server
 mailbox.
You can enable the conversation history to allow users to access conversations that are saved in the Conversation History folder of the user's
Microsoft Exchange
 mailbox. Saving the conversation history is
  • Supported in a
    Skype for Business
     on-premises where users have mailboxes on an on-premises
    Microsoft Exchange Server
     environments.
  • Not supported in an on-premises
    Skype for Business
     environment where users have mailboxes on
    Microsoft 365
    .
  • Enable Autodiscovery on the
    Microsoft Exchange Server
    . For instructions, see your
    Microsoft Exchange Server
     documentation.
  • Integrate the
    Skype for Business
     integration with the
    Microsoft Exchange Server
    . For instructions, see your
    Microsoft Exchange Server
     and
    Skype for Business
     documentation.
  • Install the
    Microsoft Exchange Server
     SSL certificates on the computer that hosts the
    Connect
     service. If you do not correctly install the SSL certificate on the computer that hosts the
    Connect
     service, the history logging to the
    Microsoft Exchange Server
     will fail. For instructions, see your
    Microsoft Exchange Server
     documentation.
  • Verify that conversation history is enabled on the enterprise
    Skype for Business
     for which you configure
    BlackBerry Connect
    . For information about the supported instant messaging servers, see the BEMS Compatibility Matrix.
  • Verify that the
    Skype for Business
     topology for
    BEMS
     is prepared. For instructions, see "Preparing the
    Skype for Business
     topology for
    BEMS
    " in the Installation content    .
  1. In the
    BlackBerry Enterprise Mobility Server Dashboard
    , under
    BlackBerry Services Configuration
    , click
    Connect
    .
  2. If necessary, click
    Service Account
     and enter the
    BEMS
     service account credentials.
  3. Click
    Microsoft Exchange
    .
  4. Select the
    Enable Conversation History
     checkbox. Complete the following actions:
    • In the
      Please enter the Microsoft Exchange Server information
       field, type the web address of your
      Microsoft Exchange Server
      .
    • In the
      Exchange Server Type
       drop-down list, select the
      Microsoft Exchange Server
       version that is in your environment.
    • In the
      Server Write Interval
       field, type the frequency, in minutes, that each unique conversation is sent to the
      Microsoft Exchange Server
      .
    • If required, select the
      Requires Credential
       checkbox. Type the user name and password used to access the
      Microsoft Exchange Server
      . Grant the account application impersonation permissions to the
      BEMS
       service account. For instructions, Grant application impersonation permissions to the BEMS service account.
  5. Click
    Test
    .
  6. Click
    Save
    .