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  1. BlackBerry Docs
  2. BlackBerry Enterprise Mobility Server 3.8
  3. Configuring the BlackBerry Connect service
  4. Configuring the Connect service in the BEMS dashboard
  5. Configure BEMS to access Microsoft Exchange Online conversation histories

Configure
BEMS
 to access
Microsoft Exchange Online
 conversation histories

Complete this task only if your environment includes a
Microsoft Exchange Online
. If your environment uses an on-premises
Microsoft Exchange Server
, complete the instructions in "Obtain an Entra app ID for the BEMS-Docs component service" in the Configuring BlackBerry Docs content.
If you configure the
Connect
 service, you can enable the conversation history to allow users to access conversations that are saved in the Conversation History folder of the user's
Microsoft Exchange
 mailbox. Saving the conversational history is
  • Supported in a
    Skype for Business
     on-premises environment where users have mailboxes on an on-premises
    Microsoft Exchange Server
    .
  • Supported in an on-premises
    Skype for Business
     environment where users have mailboxes on
    Microsoft 365
    .