Configure the BlackBerry Presence service settings Skip Navigation

Configure the
BlackBerry Presence
service settings

You can specify the basic and common settings for the
BlackBerry Presence
service or keep the default settings. These settings are irrespective of the instant messaging server you use in your environment.
  1. In the
    BlackBerry Enterprise Mobility Server Dashboard
    , under
    BlackBerry Services Configuration
    , click
    Presence
    .
  2. If your environment uses a
    Microsoft Lync Server
    or
    Skype for Business
    , click
    Service Account
    and type the login credentials for the
    Good Technology Presence
    service account.
  3. Click
    Settings
    .
  4. Optionally, in the
    Subscription Expiration Time
    field, type an expiration time in seconds. The Subscription Expiration Time is the time interval when
    BlackBerry Work
    contacts the Presence service for user presence status updates. For example, if user A opens
    BlackBerry Work
    to view an email from user B,
    BlackBerry Work
    contacts the Presence service for user B's presence status. If user A then doesn't view user B's contact information in the Inbox, contacts, or calendar for longer then the expiration time,
    BlackBerry Work
    must contact the
    Presence
    service again for updated user B presence status. By default, this is 180 seconds. If you experience issues with the
    Presence
    status not displaying, increase the subscription expiration time (for example, 1000 seconds). Increasing the expiration time allows the subscriptions to remain active for a longer time.
  5. Optionally, select the
    Enable domain whitelisting
    checkbox. For more information, see Allow Presence subscriptions to users in specified domains.
    1. In the
      Domains whitelist
      dialog box, click The Add domain icon.
    2. In the
      Domains whitelist
      text box, type the email domains for which you want to allow presence subscriptions. When adding multiple domains, you can add the domains using one or more of the following formats to separate the domains.
      • Comma
      • Semi-colon
      • Space
      • New line
      For example, example.com, example1.com, and so forth.
    3. Click The Validate and whitelist domains icon.
  6. Click
    Test
    .
  7. Click
    Save
    .