Configure the
BlackBerry Presence
service settings

You can specify the basic and common settings for the

BlackBerry Presence

service or keep the default settings. These settings are irrespective of the instant messaging server you use in your environment.

In the

BlackBerry Enterprise Mobility Server Dashboard

, under

BlackBerry Services Configuration

, click

Presence

If your environment uses a

Microsoft Lync Server

Skype for Business

, click

Service Account

and type the login credentials for the

Good Technology Presence

service account.

Click

Settings

Optionally, in the

Subscription Expiration Time

field, type an expiration time in seconds. The Subscription Expiration Time is the time interval when

BlackBerry Work

contacts the Presence service for user presence status updates. For example, if user A opens

BlackBerry Work

to view an email from user B,

BlackBerry Work

contacts the Presence service for user B's presence status. If user A then doesn't view user B's contact information in the Inbox, contacts, or calendar for longer then the expiration time,

BlackBerry Work

must contact the

Presence

service again for updated user B presence status. By default, this is 180 seconds. If you experience issues with the

Presence

status not displaying, increase the subscription expiration time (for example, 1000 seconds). Increasing the expiration time allows the subscriptions to remain active for a longer time.

Optionally, select the Enable domain whitelisting
checkbox. For more information, see Allow Presence subscriptions to users in specified domains.

In the Domains whitelist
dialog box, click The Add domain icon

In the Domains whitelist
text box, type the email domains for which you want to allow presence subscriptions. When adding multiple domains, you can add the domains using one or more of the following formats to separate the domains.

Comma

Semi-colon

Space

New line

For example, example.com, example1.com, and so forth.

Click