Generate a diagnostics report on Android devices
Android
devicesYou can ask users to generate a diagnostics report and then email the results. You can enable the "User Feedback Email Address" policy to automatically CC an email address or multiple addresses that should also receive the report. Users can delete the prepopulated email address in the CC field before you send the report. For more information, see BlackBerry Connect app configuration settings.
Provide the following instructions to users:
- Tap to open theBlackBerry Dynamics Launcher.
- Tap .
- In the Support section, tapRun Diagnostics.
- TapStart Diagnostics.
- When the diagnostics complete, clickShare Resultsto send an email with the report details.