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  2. BlackBerry Connect 3.17
  3. BlackBerry Connect - Admin Guide
  4. Send a BlackBerry Dynamics app unlock key and QR code to a user

Send a
BlackBerry Dynamics
 app unlock key and QR code to a user

You can send app unlock keys and QR codes to a user if one of their
BlackBerry Dynamics
 apps has become locked. To unlock the
BlackBerry Connect
 app using a QR code,
BlackBerry Connect
 3.2 or later is required.
  1. On the menu bar, click
    Users
    .
  2. Search for a user account.
  3. In the search results, click the name of the user account.
  4. Click the user’s device.
  5. In the
    BlackBerry Dynamics
     section in the
    App actions
     row, select “Unlock app” for the app that you want to send an email to the user for.
  6. In the
    Unlock app
     page, in the
    Email template
     field, select
    BlackBerry Dynamics
     unlock key email.
  7. Click
    Send
    .