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Send device commands to
BlackBerry Access
Good Control

BlackBerry Access
, or any other
BlackBerry Dynamics
app, has been installed on a device, you can perform actions on the apps. For example, you can delete app data if a user has lost a device.
  1. Navigate to
    Users and Groups
    select a user
    Devices and Apps
    select a device
    Installed Apps
  2. Check the checkboxes for the applications you want to change.
  3. In the search results, click the name of the user account.
  4. Using the
    App Actions
    menu on the right, perform one of the following actions:
    Lock app
    Lock the
    BlackBerry Dynamics
    app. This is useful when a user has lost a device but may recover it. The app cannot be accessed but app data is not deleted.
    Unlock app
    Unlock the
    BlackBerry Dynamics
    app. The user will regain access to the app and app data.
    Delete app data
    Delete all data for the
    BlackBerry Dynamics
    app and make the app unusable. The app data cannot be recovered. This is useful when a user has lost a device and cannot recover it.
    Logging on
    Turn on app logging. Logging is set to debug level.
    Logging off
    Turn off app logging.
    Upload log files
    Upload the app logs from the device to the
    BlackBerry Dynamics NOC
    Get app events
    Display detailed information about compliance and other app events.
  5. Confirm whether you want to complete the action.