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Generate a diagnostics report on 

You can ask users to generate a diagnostics report and then email the results. 
Provide the following instructions to users:
  1. Tap The Launcher icon to open the 
    BlackBerry Dynamics Launcher
  2. Tap The Settings icon.
  3. In the Support section, tap 
    Run Diagnostics
  4. Tap 
    Start Diagnostics
  5. When the diagnostics complete, click 
    Share Results
     to send an email with the report details.